Front Office Admin and Receptionist

Leo Wealth; Hong Kong; On-site; HKD 268,000 - 424,000; Full time

Job summary

Leo Wealth is seeking a full-time Front Office Admin and Receptionist based on-site in Hong Kong SAR. You will greet clients, manage inquiries, and direct visitors, ensuring a welcoming experience aligned with Leo Wealth Global's service standards.

The role requires strong customer service, excellent communication, and ability to handle multiple tasks in a fast-paced environment. Proficiency with basic office software and a professional appearance are essential.

Qualifications

• Excellent customer service to greet clients and handle inquiries.
• Strong problem solving and organization for fast-paced environments.
• Fluent English; additional local language is an asset.

Responsibilities

• Greet clients and visitors professionally as the first point of contact.
• Direct clients to the appropriate team members.
• Answer and manage incoming calls with proper etiquette.
• Respond to client inquiries and provide information.
• Schedule and manage appointments.
• Keep reception and front office organized.
• Coordinate mail, courier services and deliveries.
• Support basic administrative tasks as needed.

Skills

Customer service

Problem solving

Communication skills

Office administration

Tools

Microsoft Office

Job description

This full-time Front Office Admin and Receptionist role is an on-site position based in Hong Kong SAR. The Receptionist will serve as the first point of contact for clients and visitors, greeting them in a professional manner and directing them to the appropriate team members. The role involves ensuring a smooth and welcoming client experience in line with Leo Wealth Global's service standards.

Key responsibilities

• Serve as the first point of contact for clients and visitors, greeting them in a professional manner
• Direct clients and visitors to the appropriate team members
• Manage incoming calls with proper phone etiquette
• Handle client inquiries
• Schedule appointments
• Maintain an organized reception and front office area
• Coordinate mail and courier services
• Support basic administrative tasks

About you

• Excellent Customer Service skills to handle client inquiries and provide a welcoming, professional experience
• Well rounded in Problem Solving, Project Management and general office support and Administration
• Effective Communication skills, both verbal and written, to interact clearly with clients and colleagues
• Previous experience in a front office or reception role, preferably in financial services or professional services
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment
• Proficiency with basic office software (e.g., email, calendar tools, and word processing) and office equipment
• Fluency in English required; additional language skills relevant to the Hong Kong market are an asset