Front of House / Guest Experience Associate

nüte limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Provident fund

Annual leave

Performance bonus

Training opportunities

Staff meals

Staff discount

Job summary

gróa is seeking a Front of House / Guest Experience Associate to lead a lively service team in a coastal eatery and guesthouse setting overlooking Repulse Bay. You will deliver memorable guest experiences, manage your section, and actively convey the restaurant’s concept and story to guests.

Join our fast-paced, youthful team. We value strong communication, attention to detail, and a start-up mentality. English fluency is essential; Cantonese/Mandarin a plus. Immediate availability preferred.

Qualifications

• Strong interest in interacting with people
• Good attention to detail about tables, dishes and glassware
• Customer service oriented with communication and problem-solving skills
• Punctual, reliable and able to maintain schedules
• Team-oriented mindset with ability to support front-of-house staff
• Fluent in English; Cantonese and Mandarin a plus
• Eligible to work in Hong Kong
• Immediate availability preferred

Responsibilities

• Deliver best-in-class service and memorable experiences for guests
• Interact with guests to make them feel comfortable and excited about their time
• Maintain own section and tables, ensuring smooth service
• Convey gróa’s concept, story and purpose to engage guests
• Set up and maintain tables; follow opening/closing checklists and hygiene standards
• Be involved in events operations where applicable
• Be a role model for the team and uphold company culture

Skills

People interaction

Attention to detail

Customer service

Punctual & reliable

Team player

English fluency

Education

Higher Diploma in Hospitality or Tourism management

Tools

MS Office (Word, PowerPoint, Excel)

POS systems

Reservation systems

Job description

Front of House / Guest Experience Associate

We are gróa, a coastal casual eatery and guesthouse overlooking the picturesque Repulse Bay - serving up a mediterranean japanese menu with a twist. Our offering spotlights fresh ingredients, local produce, upcycled foods, house doughs and ferments, alongside a seasonal wine list of little-known gems.

We are looking for a highly driven and passionate Front of House to help oversee and lead a fun and young service team.

If you are someone who loves giving guests a memorable time, thrive in a fast-paced environment, and have a desire to grow the hospitality industry - we want to hear from you.

Job Highlights

Deliver best-in-class service and memorable experiences for guests alike

Learn about our food and drinks menu and their stories to our guests

Responsible for maintaining own section and ensure smooth service and operations

Job Description

DETAILS:

Full time and part time positions available

10 hour shifts with 45 min-1hr lunch break included

5.5 day work week (7 days off a week)

12 days of annual leave and birthday leave

Staff meals included

MPF included

Transport subsidy negotiable based on residential location

Must have eligibility to work in HK

Immediate availability preferred

RESPONSIBILITIES:

Deliver best-in-class service and memorable experiences for guests

Interact with guests to make them feel comfortable and excited about their time in the restaurant

Maintain own section and tables, and ensure smooth service and operations

To have a natural interest in F&B and hospitality; to actively convey gróa’s concept, story, and purpose; to be proactive in taking the opportunity to engage with guests, being able to understand and anticipate their needs.

Ensure tables are properly set up and turned down; to follow opening and closing checklists, maintain hygiene standards at all times

Ensure utensils, tableware, glassware, and napkins are wiped and filled in sections

Water our plants in and outside of the restaurant

To be involved in events operations where applicable

Be a role model for all team members in upholding company culture and play an active role in delivering a positive and collaborative working environment

QUALITIES & EXPERIENCE:

Strong interest in interacting with people

Good attention to detail - what is happening on the tables, what dishes to be cleared, what glasses to be refilled

Higher Diploma in Hospitality or Tourism management is an advantage

Relevant experience in F&B or hospitality is preferred

Customer service-oriented with excellent communication, attention to detail and problem-solving skills

Punctual and reliable, with a strong work ethic and commitment to maintaining schedules

Team-oriented mindset, with the ability to assist the bar and dining area staff as needed

Proficient in inventory and cost management

Possess a start-up mentality, self-driven, efficient and team oriented

Fluent in written and spoken English; fluency in Cantonese and Mandarin is a plus

Proficiency in MS office tools (Word, PowerPoint, Excel), POS and reservation systems is an advantage

Immediate availability is highly preferable

Eligible to work in Hong Kong

BENEFITS:

Mandatory provident fund

Annual leave, birthday leave and statutory leave

Discretionary annual bonus

Training and development opportunities

Staff meals provided during shifts

Staff discount on company products and services

An opportunity to work with a young team of work hard, play hard people

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Guest Experience Associate?
• What is your highest level of education?
• How would you rate your English language skills?
• How many years of experience do you have in the Food & Beverage Industry?