Front Desk & Guest Experience Specialist

Jebsen Group; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Jebsen Group in Hong Kong is seeking a client-focused receptionist to manage the front desk during business hours and ensure a positive guest experience. You will greet and register visitors, escort them to meeting rooms, handle multi-line calls, and coordinate reservations for bars and rooms while maintaining security.

The role requires a diploma or above, at least one year in customer service, and fluent English and Chinese (Cantonese and Mandarin); strong interpersonal and organizational

Qualifications

• Diploma holder or above.
• At least 1 year of customer service experience.
• Proficient in English and Chinese (Cantonese & Mandarin).
• Outgoing, interpersonal and communicative with good organizational skills.
• Strong telephone etiquette and ability to prioritize work.

Responsibilities

• Operate the reception desk during business hours.
• Greet and register guests and escort them to rooms or waiting areas.
• Handle and direct incoming calls professionally.
• Coordinate bar area and meeting room reservations and setup.
• Monitor visitors' access and maintain security awareness.
• Coordinate company car reservations and prepare related reports.
• Handle courier and forwarding orders.
• Maintain reception and common areas in a tidy condition.
• Provide general office admin and clerical support.
• Support logistics for company events.
• Perform ad hoc duties as assigned.

Skills

Customer service experience

Telephone manners

Interpersonal skills

Organization

Communication skills

Education

Diploma or above

Tools

Multi-line telephone systems

Job description

Jebsen Group in Hong Kong is seeking a client-focused receptionist to manage the front desk during business hours and ensure a positive guest experience. You will greet and register visitors, escort them to meeting rooms, handle multi-line calls, and coordinate reservations for bars and rooms while maintaining security.

The role requires a diploma or above, at least one year in customer service, and fluent English and Chinese (Cantonese and Mandarin); strong interpersonal and organizational