Freight Ops Process Transformation Lead

NVD Asia; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

NVD Asia is seeking a Process Management Specialist in Hong Kong to drive cross-office process alignment, digital transformation, and project delivery within a fast-moving freight forwarding business.

You will build scalable operations by documenting workflows, visualizing processes, and collaborating with IT to implement centralized solutions. English and Mandarin fluency are essential for coordinating with regional teams and stakeholders.

Qualifications

• Minimum 5 years of experience in freight forwarding or logistics.
• Fluent in English and Mandarin.
• Experience in process design, standardization, and continuous improvement.
• Proven track record in system implementations and business analysis.
• Proficient with SQL/Power BI/Excel for data processing and dashboards.

Responsibilities

• Align current processes across departments with stakeholders.
• Document workflows process-by-process to identify pain points.
• Visualize business and operational processes for shared understanding.
• Design, document, and implement centralized and scalable processes.
• Define project scope and objectives for internal and external initiatives.
• Identify stakeholders and assign clear task owners and responsibilities.
• Support multiple digital and process optimization projects concurrently.
• Coordinate communications among regional offices and diverse teams.
• Work with Operations Heads to understand challenges and implement solutions.
• Translate business requirements into functional system features with IT teams.
• Act as the interface between business and developers; ensure clarity of requirements.
• Present processes clearly to both technical and non-technical stakeholders.
• Demonstrate data analysis skills to build reports and monitor data quality.

Skills

Process alignment

Cross-office collaboration

Data analysis

Project support

Stakeholder management

Tools

SQL

Power BI

Excel

Job description

NVD Asia is seeking a Process Management Specialist in Hong Kong to drive cross-office process alignment, digital transformation, and project delivery within a fast-moving freight forwarding business.

You will build scalable operations by documenting workflows, visualizing processes, and collaborating with IT to implement centralized solutions. English and Mandarin fluency are essential for coordinating with regional teams and stakeholders.