Assistant Air Freight Ops Leader – 24/7 Hub

Charterhouse Hong Kong; Hong Kong; On-site; HKD 720,000 - 960,000; Full time

Job summary

Charterhouse Hong Kong seeks an ambitious Assistant Air Freight Operations Manager to oversee shift operations, drive quality improvement projects, and streamline air export gateway workflows. You will lead a 24/7 team, manage documentation handovers, and coordinate with airlines and IT teams to implement automation and improve throughput.

The role requires 8+ years in airfreight forwarding with supervisory experience, strong leadership, and a solid background in documentation and compliance.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, or related discipline.
• Minimum 8 years in airfreight forwarding with at least 3 years in a supervisory role.
• Deep knowledge of air export documentation, CTO handling, and airline booking workflows.
• Good understanding of Hong Kong Customs clearance regulations and air import processes.
• IATA DGR/Awareness Certificate preferred.
• Strong mindset in continuous process improvement and project execution.
• Strong leadership, conflict resolution, and shift coordination skills.
• Proficiency in MS Office (Excel, Word) with high data accuracy.

Responsibilities

• Lead, coach, and supervise a 24/7 shift operations team handling air export documentation and cargo workflows.
• Ensure accurate handover of shipments and documentation to CTOs and co-loaders.
• Maintain proactive communication with airlines, cargo handlers, and internal teams to resolve operational exceptions.
• Collaborate with global IT/systems teams to test, deploy, and upgrade digital forwarding systems and workflow automation tools.
• Monitor daily KPI dashboards and analyze throughput data to drive process efficiency, reduce error rates, and optimize shift utilization.
• Conduct RCA on operational mishandlings and formulate robust CAPA plans.
• Champion daily quality assurance, ensuring air movements adhere to local customs laws, security standards, and carrier guidelines.
• Assist with internal audits and regulatory compliance for ISO, GDP and TAPA.

Skills

Leadership

Shift coordination

Conflict resolution

MS Office

Education

Bachelor's degree in Supply Chain/Logistics

Job description

Charterhouse Hong Kong seeks an ambitious Assistant Air Freight Operations Manager to oversee shift operations, drive quality improvement projects, and streamline air export gateway workflows. You will lead a 24/7 team, manage documentation handovers, and coordinate with airlines and IT teams to implement automation and improve throughput.

The role requires 8+ years in airfreight forwarding with supervisory experience, strong leadership, and a solid background in documentation and compliance.