Flexible CSM for Cloud/NaaS Growth & Renewals

Megaport; Hong Kong; Hybrid; HKD 480,000 - 640,000; Full time

Benefits offered by this job

Flexible work

Birthday leave

Study allowance

Study leave

Wellness program

Job summary

Megaport is hiring a Customer Success Manager in Hong Kong to own post-sales engagement for a defined customer portfolio. You will drive renewals, adoption of Megaport services, and collaboration with direct sales, partners, and cross-functional teams to maximise revenue and customer satisfaction.

You will lead proactive outreach, maintain deep product knowledge, and act as a trusted advisor from onboarding through renewal, ensuring value delivery and strategic alignment with customers and

Qualifications

• 3+ years in Customer Success, Account Management, or equivalent in enterprise software/telecom.
• Strong commercial acumen and ability to influence revenue outcomes via a consultative, value-driven approach.
• Thrives in fast-paced, technical environments with shifting priorities.
• Excellent verbal and written communication and collaboration across global teams.
• Ability to identify customer pain points and propose relevant solutions.
• Proficient with Salesforce (SFDC) to maintain accounts, opportunities, and reporting.
• Understanding of cloud and virtualised compute environments is desirable.

Responsibilities

• Collaborate with Direct Sales and Solution Architects to grow and retain revenue across a defined portfolio.
• Run proactive outreach programs to drive adoption and engagement with Megaport's offerings.
• Manage renewals to maximise retention and lifetime value.
• Act as a trusted advisor from onboarding to renewal, introducing new features and partners.
• Represent the customer internally to drive commercial resolution and value.
• Identify growth opportunities and craft tailored engagement strategies.

Skills

Commercial acumen

Communication skills

Revenue influence

Tools

Salesforce (SFDC)

Job description

Megaport is hiring a Customer Success Manager in Hong Kong to own post-sales engagement for a defined customer portfolio. You will drive renewals, adoption of Megaport services, and collaboration with direct sales, partners, and cross-functional teams to maximise revenue and customer satisfaction.

You will lead proactive outreach, maintain deep product knowledge, and act as a trusted advisor from onboarding through renewal, ensuring value delivery and strategic alignment with customers and