Senior Enterprise Customer Success Leader - Value & Growth

Adobe; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Adobe is seeking a Senior Customer Success Manager to lead strategic engagements with enterprise clients in Hong Kong. You will drive value realization, renewals and growth by aligning customer objectives with Adobe Experience Cloud solutions and by building executive partnerships across the customer lifecycle.

Lead Strategic Business Reviews, develop Mutual Action Plans with senior sponsors, and champion scalable CS methodologies to exceed performance targets in a fast‑moving, AI‑driven

Qualifications

• BA/BS degree; MBA or other relevant advanced degree preferred.
• 8–14 years of experience in business development, relationship management, or management consulting within the MarTech/CX industry.
• Proven ability to facilitate strategy sessions and translate insights into customer value.
• Strong executive presence with the ability to partner with C-level collaborators.
• Knowledge of Adobe Experience Cloud or similar platforms.
• Passion for AI and familiarity with AI industry trends.
• Established background in building scalable methodologies and frameworks.
• Creative problem-solving skills and ability to work under pressure.
• Outstanding executive-level communication skills.
• High degree of intellectual curiosity and energy.
• Experience in leading, mentoring, and inspiring teams.

Responsibilities

• Own the customer's overall success with Adobe, focusing on value realisation, renewals, and growth.
• Develop and maintain a Mutual Action Plan (MAP) with customer executives to align objectives with Adobe value delivery.
• Lead strategic sessions independently to drive value and share insights.
• Act as the primary contact throughout the customer lifecycle, ensuring orchestration and governance.
• Conduct Strategic Business Reviews and executive forums.
• Identify and mitigate customer risk, collaborate with Adobe's network for 'get well' plans.
• Champion Customer Success methodologies to exceed performance metrics.
• Build scalable approaches and materials to improve the CS organization.

Skills

Executive presence

C-level partnerships

Strong communication

Strategic thinking

Mentoring teams

AI familiarity

Education

BA/BS degree

MBA or advanced degree preferred

Job description

Adobe is seeking a Senior Customer Success Manager to lead strategic engagements with enterprise clients in Hong Kong. You will drive value realization, renewals and growth by aligning customer objectives with Adobe Experience Cloud solutions and by building executive partnerships across the customer lifecycle.

Lead Strategic Business Reviews, develop Mutual Action Plans with senior sponsors, and champion scalable CS methodologies to exceed performance targets in a fast‑moving, AI‑driven