Cybersecurity Customer Success Manager — HK Partnerships

Blackpanda; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Benefits offered by this job

Paid leave

Work from anywhere

Health plan

Travel opportunities

Training budget

Job summary

Blackpanda Hong Kong is seeking a Customer Success Manager to drive adoption, retention, and value across our HK portfolio. You will partner with customers and channel partners, align with Sales and Delivery teams, and ensure a seamless post-sales journey.

This role suits candidates with 2–4 years in CS, account management or post-sales in cybersecurity or SaaS, capable of translating technical services into business outcomes and building trusted-advisor relationships.

Qualifications

• 2–4 years in Customer Success, Account Management, or post-sales roles in cybersecurity, SaaS, or enterprise tech.
• Experience supporting customer or partner relationships and renewal outcomes.
• Experience coordinating across multiple stakeholders; senior/technical exposure is a plus.
• Interest in cybersecurity and incident response workflows.
• Excellent written and verbal communication; executive presence over time.

Responsibilities

• Own post-sales lifecycle from onboarding through renewal readiness with leadership support.
• Advocate for assigned accounts and build trusted-advisor relationships.
• Develop customer success plans with clear actions and milestones.
• Drive adoption of IR-1 subscription and incident response services.
• Coordinate onboarding and renewal with channel partners; ensure documentation.
• Collaborate with Sales, Delivery, and Ops to maintain consistent local experience.
• Capture customer feedback to influence product improvements.

Skills

Customer Success

Account Management

Client Services

Post-sales

Stakeholder Management

Tools

HubSpot

Job description

Blackpanda Hong Kong is seeking a Customer Success Manager to drive adoption, retention, and value across our HK portfolio. You will partner with customers and channel partners, align with Sales and Delivery teams, and ensure a seamless post-sales journey.

This role suits candidates with 2–4 years in CS, account management or post-sales in cybersecurity or SaaS, capable of translating technical services into business outcomes and building trusted-advisor relationships.