Customer Success Manager

Megaport; Hong Kong; On-site; HKD 480,000 - 640,000; Full time

Benefits offered by this job

Flexible work

Birthday leave

Study allowance

Study leave

Wellness program

Job summary

Megaport is hiring a Customer Success Manager in Hong Kong to own post-sales engagement for a defined customer portfolio. You will drive renewals, adoption of Megaport services, and collaboration with direct sales, partners, and cross-functional teams to maximise revenue and customer satisfaction.

You will lead proactive outreach, maintain deep product knowledge, and act as a trusted advisor from onboarding through renewal, ensuring value delivery and strategic alignment with customers and

Qualifications

• 3+ years in Customer Success, Account Management, or equivalent in enterprise software/telecom.
• Strong commercial acumen and ability to influence revenue outcomes via a consultative, value-driven approach.
• Thrives in fast-paced, technical environments with shifting priorities.
• Excellent verbal and written communication and collaboration across global teams.
• Ability to identify customer pain points and propose relevant solutions.
• Proficient with Salesforce (SFDC) to maintain accounts, opportunities, and reporting.
• Understanding of cloud and virtualised compute environments is desirable.

Responsibilities

• Collaborate with Direct Sales and Solution Architects to grow and retain revenue across a defined portfolio.
• Run proactive outreach programs to drive adoption and engagement with Megaport's offerings.
• Manage renewals to maximise retention and lifetime value.
• Act as a trusted advisor from onboarding to renewal, introducing new features and partners.
• Represent the customer internally to drive commercial resolution and value.
• Identify growth opportunities and craft tailored engagement strategies.

Skills

Commercial acumen

Communication skills

Revenue influence

Tools

Salesforce (SFDC)

Job description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

Reporting to the Head of Sales, Asia you will serve as a primary point of contact for a designated portfolio of customers. This is a Sales role focused on post‑sales engagement, with particular emphasis on driving customer success within our direct customer accounts as well as enabling our partners and supporting partner‑managed accounts, enabling upsell and cross‑sell opportunities, supporting service performance, managing renewals, and enhancing the overall customer experience!

The CSM will be responsible for maintaining and expanding revenue by proactively engaging customers, introducing new product developments, commercial initiatives, and showcasing the full value of the Megaport proposition. This is a quota‑carrying role, with defined revenue targets and performance is measured against attainment. Success will be evaluated based on your ability to grow and retain revenue within your customer base, contributing to both individual and team objectives.

This position is part of the wider Integrated Accounts Team, working closely with a Direct Sales Executive and Solutions Architect. The CSM will take a leading role in commercial engagement for existing customers within the HK portfolio—focused on growth, retention, and long‑term customer satisfaction.

You will champion Megaport’s value proposition and help drive adoption across our ever‑evolving portfolio of services, continually strengthening the customer’s reliance on Megaport as a trusted infrastructure partner.

What You’ll Be Doing

• Collaborate with Direct Sales Executives and Solution Architects to manage, grow, and retain revenue across a defined customer portfolio.
• Run regular, proactive customer outreach programmes to drive adoption, increase awareness of Megaport’s offerings, and promote engagement within the broader partner ecosystem.
• Proactively manage the renewal process, aiming to transition customers from month‑to‑month to committed term agreements to maximise retention and lifetime value.
• Act as a trusted advisor from onboarding through to renewal, ensuring quick time‑to‑value and continuous engagement with new features, products, and strategic partners.
• Represent the customer internally—owning commercial resolution of issues and identifying where Megaport can deliver greater value.
• Nurture key accounts by identifying growth opportunities, creating tailored engagement strategies based on vertical or customer‑specific needs.
• Track and analyse customer feedback and sentiment, sharing trends and pipeline activity via Salesforce (SFDC) to support internal planning and forecasting.
• Maintain deep product knowledge across Megaport’s solutions, positioning them confidently against alternatives in the market and advising on their role within the customer’s broader technology stack.
• Contribute to team goals and business priorities through regular alignment with your manager and broader regional stakeholders.
• Support revenue growth campaigns by partnering with Sales and Marketing to execute focused strategies.
• Continuously seek ways to improve customer experience and internal processes, drawing on feedback and commercial insights.
• Collaborate with cross‑functional teams (e.g. Finance, Operations) to help resolve any service‑impacting challenges.

What We’re Looking For

• 3+ years of experience in Customer Success, Account Management, or equivalent roles within the enterprise software, internet, or telecommunications sectors.
• Strong commercial acumen and ability to influence revenue outcomes through a consultative, value‑driven sales approach.
• Proven ability to thrive in fast‑paced, technical environments with shifting priorities.
• Excellent verbal and written communication skills and the ability to collaborate effectively across global teams and customers.
• Demonstrated strength in identifying customer pain points and proposing relevant solutions that drive tangible value.
• Confident using CRM platforms such as Salesforce (SFDC) to maintain account records, opportunity pipelines, and reporting
• Understanding of cloud and virtualised compute environments in the enterprise space is highly desirable.

What We Offer

• Flexible working environments
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Celebrated success with "Legend" and "Kudos" Awards
• Health and wellness program

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [e-mail]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [e-mail] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy‑related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.