Scaled CSM - Mandarin (Hong Kong, Hybrid)

MongoDB Inc.; Hong Kong; Hybrid; HKD 420,000 - 660,000; Full time

Job summary

MongoDB in Hong Kong is hiring a Customer Success Manager who will guide a large portfolio of customers through adoption, value realization, and strategic engagement. You will drive onboarding, health signals, and scalable programs to maximize lifetime value and retention.

The role requires Mandarin proficiency, a technical CS background, and strong communication skills. Hybrid work arrangements apply, with collaboration across Sales, Product, Services, Support, and Training teams to deliver

Qualifications

• 5–7+ years in a technical customer-facing role.
• Experience managing a large portfolio and revenue realization.
• Bachelor’s degree or equivalent technical work experience.

Responsibilities

• Lead and scale onboarding using product adoption telemetry to guide customers to value with MongoDB.
• Drive ongoing consumption and value realization through 1:1 and 1:many engagements using data-driven insights.
• Own elements of the account plan to drive customer maturity, retention, and revenue realization.
• Maintain hygiene in internal systems and leverage AI-driven tools to streamline workflows.
• Amplify the voice of the customer to inform product roadmap and coordinate across teams.

Skills

Customer Success

Account Management

Technical Communication

AI & Automation

Education

Bachelor’s degree in Computer Science, STEM, or equivalent

Job description

MongoDB in Hong Kong is hiring a Customer Success Manager who will guide a large portfolio of customers through adoption, value realization, and strategic engagement. You will drive onboarding, health signals, and scalable programs to maximize lifetime value and retention.

The role requires Mandarin proficiency, a technical CS background, and strong communication skills. Hybrid work arrangements apply, with collaboration across Sales, Product, Services, Support, and Training teams to deliver