Fine-Dining Lead Server: Guest Experience Champion

Jia Group Holdings Limited; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Performance Bonus

Staff Meals

On-the-job Training

Job summary

Jia Group Holdings Limited in Hong Kong is seeking a hospitality professional to ensure guests are serviced promptly while maintaining menu knowledge and presentation standards.

You will assist guests with menu selections, set tables according to event type, coordinate with kitchen, and help uphold SOPs, monthly inventory checks, and high-profile service in a fine-dining venue. Fluent English is required; Cantonese is a plus.

Qualifications

• Experience in fine-dining preferred.
• Customer-service oriented mindset with ability to deliver excellent service.
• Strong presentation and conversational skills.
• Energetic, team-oriented and capable of growth with the team.
• Fluent in English; Cantonese would be advantageous.

Responsibilities

• Ensure guests are serviced within a specified time.
• Has a good knowledge of menu and presentation standards.
• Able to answer any questions regarding the menu and assist with menu selections.
• Set tables according to the type of event and service standards.
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
• Check with guests to ensure satisfaction with each food course and beverages
• Responsible for clearing, collecting and returning food and beverage items to the assigned area.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Ensures restaurant standards and SOP's are consistently implemented.
• Conducts monthly inventory checks on all operating equipment and supplies.

Skills

Fine-dining experience

Customer service

Presentation skills

Conversation skills

Team player

English

Cantonese

Job description

Jia Group Holdings Limited in Hong Kong is seeking a hospitality professional to ensure guests are serviced promptly while maintaining menu knowledge and presentation standards.

You will assist guests with menu selections, set tables according to event type, coordinate with kitchen, and help uphold SOPs, monthly inventory checks, and high-profile service in a fine-dining venue. Fluent English is required; Cantonese is a plus.