Finance Administrator - AR/AP Billing & Payments

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 167,000 - 290,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an Office Administrator to support the Finance Department's Payment Collection Team in Kowloon Bay. The role handles day-to-day premium collection, maintains AR records, and coordinates with internal teams to resolve billing issues.

The ideal candidate has a 2–3 year background in accounts receivable/payable, strong Cantonese/Mandarin/English skills, and proficiency in MS Office. Overtime may be required, and attention to detail is essential.

Qualifications

• Diploma or Degree in Accounting, Finance, Business Administration, or related disciplines.
• 2–3 years of relevant experience in Accounts Receivable and/or Accounts Payable operations.
• Good interpersonal skills, pleasant telephone manners, patient and friendly, mature and passionate in assisting customers and anticipating needs.
• Good command in spoken Cantonese, Mandarin and English.
• Proficient in PC applications including MS Word, Excel and Chinese word processing.
• Strong analytical, problem-solving, and reconciliation skills.
• Be flexible to perform overtime duties based on operational needs.
• Detail-oriented, organized, and able to meet deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Handle and support day-to-day premium collection activities and ensure timely allocation in the system.
• Maintain accurate account receivable records and supporting documentation.
• Verify and process premium refunds in accordance with company policies and procedures.
• Maintain proper records of all account payable transactions and supporting documents.
• Coordinate with internal departments and customers to resolve billing and payment issues.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Identify process improvement opportunities to enhance efficiency and accuracy.
• Assist in ad hoc projects and other duties as assigned by management.

Skills

Interpersonal skills

Telephone manners

Customer service orientation

Languages: Cantonese/Mandarin/English

Education

Accounting/Finance degree or diploma

Tools

MS Word

Excel

Chinese word processing

Job description

AXA Hong Kong and Macau is seeking an Office Administrator to support the Finance Department's Payment Collection Team in Kowloon Bay. The role handles day-to-day premium collection, maintains AR records, and coordinates with internal teams to resolve billing issues.

The ideal candidate has a 2–3 year background in accounts receivable/payable, strong Cantonese/Mandarin/English skills, and proficiency in MS Office. Overtime may be required, and attention to detail is essential.