Customer Service Officer, Customer Payment Management P&C

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 167,000 - 290,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an Office Administrator to support the Finance Department's Payment Collection Team in Kowloon Bay. The role handles day-to-day premium collection, maintains AR records, and coordinates with internal teams to resolve billing issues.

The ideal candidate has a 2–3 year background in accounts receivable/payable, strong Cantonese/Mandarin/English skills, and proficiency in MS Office. Overtime may be required, and attention to detail is essential.

Qualifications

• Diploma or Degree in Accounting, Finance, Business Administration, or related disciplines.
• 2–3 years of relevant experience in Accounts Receivable and/or Accounts Payable operations.
• Good interpersonal skills, pleasant telephone manners, patient and friendly, mature and passionate in assisting customers and anticipating needs.
• Good command in spoken Cantonese, Mandarin and English.
• Proficient in PC applications including MS Word, Excel and Chinese word processing.
• Strong analytical, problem-solving, and reconciliation skills.
• Be flexible to perform overtime duties based on operational needs.
• Detail-oriented, organized, and able to meet deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Handle and support day-to-day premium collection activities and ensure timely allocation in the system.
• Maintain accurate account receivable records and supporting documentation.
• Verify and process premium refunds in accordance with company policies and procedures.
• Maintain proper records of all account payable transactions and supporting documents.
• Coordinate with internal departments and customers to resolve billing and payment issues.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Identify process improvement opportunities to enhance efficiency and accuracy.
• Assist in ad hoc projects and other duties as assigned by management.

Skills

Interpersonal skills

Telephone manners

Customer service orientation

Languages: Cantonese/Mandarin/English

Education

Accounting/Finance degree or diploma

Tools

MS Word

Excel

Chinese word processing

Job description

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Office Administrator – Finance Department -Payment Collection Team

Kowloon Bay, Kwun Tong District, HK

Responsibilities:

• To handle and support day-to-day premium collection activities and ensure timely allocation in the system.
• Maintain accurate account receivable records and supporting documentation.
• Verify and process premium refund in accordance with company policies and procedures.
• Maintain proper records of all account payable transactions and supporting documents.
• Coordinate with internal departments and customers to resolve billing and payment issues.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Identify process improvement opportunities to enhance efficiency and accuracy.
• Assist in ad hoc projects and other duties as assigned by management.

Qualifications:

• Diploma or Degree in Accounting, Finance, Business Administration, or related disciplines.
• Minimum 2-3 years of relevant experience in Accounts Receivable and/or Accounts Payable operations.
• Good interpersonal skills, pleasant telephone manners, patient and friendly, mature, and passionate in assisting customers and anticipating needs.
• Good command in spoken Cantonese, Mandarin and English.
• Proficient in PC applications including MS Words, Excel and Chinese word processing.
• Strong analytical, problem-solving, and reconciliation skills.
• Be flexible to perform overtime duties based on operational needs.
• Detail-oriented, organized, and able to meet deadlines.
• Ability to work independently and as part of a team.