Field Support Engineer (Contract)

RecruitFirst Limited; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

RecruitFirst Limited is seeking an on-site IT Support Specialist in Hong Kong to provide desktop and deskside support, manage incidents and requests, and liaison with IT teams to ensure smooth onboarding and device provisioning.

You will install and troubleshoot Windows devices, support Microsoft 365, Teams, and virtual environments, and maintain SLA and ITIL compliance while delivering professional user communications.

Qualifications

• Experience providing Windows desktop support and hardware troubleshooting.
• Familiarity with networking fundamentals.
• Strong communication, analytical, and problem-solving abilities.

Responsibilities

• Provide on-site desktop and deskside support.
• Own incidents and service requests through resolution.
• Coordinate with cross-functional IT teams.
• Support onboarding, device setup, and account provisioning.
• Manage and track tickets in ServiceNow.
• Install, configure, and troubleshoot Windows devices.
• Support peripherals, mobile devices, Microsoft 365, Teams, and VDI/Citrix environments.
• Maintain SLA and ITIL compliance.
• Communicate with users and handle priority incidents professionally.

Skills

Windows desktop support

Hardware troubleshooting

Networking fundamentals

Communication skills

Analytical thinking

Problem solving

Tools

ServiceNow

Job description

Provide on-site desktop support for end users, deliver desk-side support, resolve incidents and service requests, coordinate with IT teams, support onboarding, and manage tickets using ServiceNow.

Responsibilities

Provide onsite desktop and deskside support.

Own incidents and service requests through resolution.

Coordinate with cross-functional IT teams.

Support onboarding, device setup, and account provisioning.

Manage and track tickets in ServiceNow.

Install, configure, and troubleshoot Windows devices.

Support peripherals, mobile devices, Microsoft 365, Teams, and VDI/Citrix environments.

Maintain SLA and ITIL compliance.

Communicate with users and handle priority incidents professionally.

Qualifications and Skills

Strong Windows desktop support and hardware troubleshooting.

Knowledge of networking fundamentals.

Strong communication, analytical, and problem-solving skills.