Desktop Support Technician

H-Tech Supports; Hong Kong; On-site; Confidential; Full time

Job summary

H-Tech Supports is seeking a Desktop Support Technician in Hong Kong to provide local and remote end-user support, diagnose hardware and software issues, and keep the IT environment running smoothly. You’ll handle break/fix, system administration, and lightweight Mac OS queries while coordinating with vendors for complex AV problems.

The role requires 2–3 years’ Windows Desktop Support experience, a Bachelor's degree in CS or related field, and certifications such as CompTIA A+ or MCP preferred.

Qualifications

• 2–3 years in Windows Desktop Support (minimum 18+ months hands-on IT experience).
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• CompTIA A+ or Microsoft Certified Professional (MCP) preferred.

Responsibilities

• Provide 1st/2nd level local and remote troubleshooting for software, hardware, and applications.
• Install, upgrade, and manage Windows OS, Active Directory, GPOs, MS Office 365, and enterprise anti-virus/encryption tools.
• Perform repairs, upgrades, and preventative maintenance on PCs, laptops, printers, and peripherals.
• Log, document, and manage incidents through our ticketing system while meeting key SLAs.
• Support network connectivity, mobile device management (iOS/Android), and basic Mac OS queries; collaborate with 3rd-party vendors for complex AV issues.

Skills

Windows Desktop Support

Active Directory

Office 365

PC hardware

Diagnostic tools

Basic networking

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Are you a skilled IT troubleshooter who loves solving technical challenges and keeping systems running smoothly? We’re looking for a Desktop Support Technician to join our team and deliver top-notch local and remote IT support!

About the Role

As a Desktop Support Technician, you’ll be the go-to technical expert for end-user support—providing break/fix resolution, diagnosing hardware/software issues, and maintaining seamless operations across our IT environment.

Tasks

Key Responsibilities

• End-User Support: Provide 1st/2nd level local and remote troubleshooting for software, hardware, and applications.
• System Administration: Install, upgrade, and manage Windows OS, Active Directory, GPOs, MS Office 365, and enterprise anti-virus/encryption tools.
• Hardware & Maintenance: Perform repairs, upgrades, and preventative maintenance on PCs, laptops, printers, and peripherals.
• Ticket & Escalation Management: Log, document, and manage incidents through our ticketing system while meeting key SLAs.
• Cross-Functional Collaboration: Support network connectivity, mobile device management (iOS/Android), and basic Mac OS queries; collaborate with 3rd-party vendors for complex AV issues.

Requirements

What We’re Looking For

• Experience: 2–3 years in Windows Desktop Support (Minimum 18+ months of hands-on IT experience).
• Education: Bachelor’s degree in Computer Science or a related field (or equivalent experience).
• Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
• Technical Skills: Strong background in Active Directory, Office 365, PC hardware, diagnostic tools, and basic networking/telecoms.
• Soft Skills: Excellent problem-solving, strong communication, ability to prioritize tasks, and a team-first mindset.