F&B Supervisor (Up to 30K)

Manpower Services (Hong Kong) Limited; Hong Kong; Sur place; HKD 180 000 - 240 000; Plein temps

Résumé du poste

Manpower Services (Hong Kong) Limited is seeking an energetic F&B Supervisor to lead daily front-of-house operations, foster exceptional guest experiences, and ensure high hygiene and service standards in a fast-paced environment.

You will coach staff, manage rosters, ensure labour compliance under Hong Kong Labour Law, handle guest inquiries, monitor costs, and train junior team members on SOPs and food safety.

Qualifications

• Minimum 3 years of supervisory or lead experience in F&B/Restaurant.
• Solid understanding of Hong Kong Employment Ordinance (Labour Law).
• Strong English and Chinese (Cantonese) communication; Mandarin is a plus.
• Leadership, excellent communication, ability to work under pressure in a fast-paced setting.

Responsabilités

• Oversee day-to-day front-of-house service operations.
• Coach, supervise staff; assist in rosters and daily briefings.
• Apply HK Labour Law considerations when managing rosters and attendance.
• Handle guest inquiries and resolve complaints professionally.
• Monitor stock levels, cash-up procedures, and cost control.
• Train junior staff on SOPs, food safety, and customer service.

Connaissances

Team leadership

Communication skills

English & Cantonese

Problem solving

Description du poste

We are seeking an energetic and detail-oriented F&B Supervisor to join our dynamic team. The successful candidate will lead daily front-of-house operations, foster exceptional guest experiences, and maintain high operational and labor compliance standards.

Key Responsibilities

Daily Operations Management: Oversee day-to-day front-of-house service operations, ensuring smooth service flow, high hygiene standards, and exceptional customer satisfaction.

Team Leadership & Supervision: Guide, coach, and support service staff; assist in roster scheduling and daily briefing to optimize operational efficiency.

Labor Compliance & HR Support: Apply working knowledge of Hong Kong Labour Law (statutory holidays, rest days, overtime, and employment regulations) when managing rosters, staff attendance, and team administration.

Guest Relations & Problem Resolution: Handle guest inquiries and complaints in a professional, efficient manner, upholding company standards.

Inventory & Cost Control: Monitor stock levels, handle daily cash-up procedures, and assist management in controlling beverage and operational costs.

Training & Onboarding: Train junior staff on service standard operating procedures (SOPs), food safety guidelines, and customer service excellence.

Requirements

Experience & Skills:

Minimum 3 years of relevant supervisory or lead experience in the F&B / Restaurant industry.

Employment Legislation Knowledge: Solid understanding of the Hong Kong Employment Ordinance (Labour Law) is essential.

Language Proficiency: Good command of spoken and written English and Chinese (Cantonese); Mandarin is an advantage.

Operational Capabilities: Strong leadership skills, excellent communication, and the ability to work under pressure in a fast-paced environment.

Flexibility: Willingness to work shift hours, weekends, and public holidays as required by operations.