Restaurant Manager

Galick Management Limited; Hong Kong; On-site; HKD 357,000 - 580,000; Full time

Benefits offered by this job

Free meals

Medical benefits

On-the-job training

Promotion opportunities

Job summary

Galick Management Limited in Hong Kong seeks a Restaurant Manager to oversee daily operations of the restaurant and bar, plan promotions, and drive guest satisfaction and service quality. You will coordinate with the Head Chef on menus, maintain sanitation, and lead a team through training and coaching.

The role requires a Diploma in Hospitality Management and at least 8 years of relevant experience in medium-sized operations, with strong English, Chinese and Mandarin communication skills.

Qualifications

• Diploma holder in Hospitality Management
• At least 8 years' relevant experience in medium-sized restaurant/catering operations, with 3 years' experience in a similar capacity
• Knowledge of bar operation would be an advantage
• A proven record in leading a team with high-quality service
• Sociable and able to interact with guests with a strong sense of hospitality and passion
• Good organizational and coordination skills
• Excellent interpersonal skills and conversational in both English, Chinese and Mandarin (Fluent Cantonese, simple English and Mandarin preferred)
• Hands-on experience of MS Office applications
• Possess a good customer service attitude, and be enthusiastic and proactive
• 6 days off per month and statutory holidays
• Annual leave of 10 days or more
• Free meals
• Medical benefits
• On-the-job training
• Promotion opportunities

Responsibilities

• Oversee the day-to-day operations of the restaurant and bar
• Strategic planning of periodic promotions for the Restaurant
• Strive for continuous improvement on service standards, product quality, and guest satisfaction
• Establish a pool of VIPs for the Restaurant and build out and meticulously maintain the VIP/Corporate segment within the CRM, tracking personal preferences, key milestones, and strategic account mapping
• Maintain sanitation standards
• Coordinate with the Head Chef on periodic menu planning and to ensure good quality of food
• Provide leadership and direction in the execution and measurement of guest satisfaction to ensure continued growth and profitability
• Prepare, recommend, and manage the department's annual budgets, forecasts, marketing plans, and objectives
• Monitor and manage a team of food and beverage talents, providing supervision, professional development, training, counseling, and coaching
• Politely greet customers and lead the team in executing daily dining hall work, including customer service, quality checks, and staff training

Skills

Team leadership

Customer service

Interpersonal skills

Education

Diploma in Hospitality Management

Tools

MS Office

Job description

As a Restaurant Manager, you will be responsible for overseeing the overall operations and ensuring the success of the restaurant and bar.

Key responsibilities

Oversee the day-to-day operations of the restaurant and bar

Strategic planning of periodic promotions for the Restaurant

Strive for continuous improvement on service standards, product quality, and guest satisfaction

Establish a pool of VIPs for the Restaurant and build out and meticulously maintain the VIP/Corporate segment within the CRM, tracking personal preferences, key milestones, and strategic account mapping

Maintain sanitation standards

Coordinate with the Head Chef on periodic menu planning and to ensure good quality of food

Provide leadership and direction in the execution and measurement of guest satisfaction to ensure continued growth and profitability

Prepare, recommend, and manage the department's annual budgets, forecasts, marketing plans, and objectives

Monitor and manage a team of food and beverage talents, providing supervision, professional development, training, counseling, and coaching

Politely greet customers and lead the team in executing daily dining hall work, including customer service, quality checks, and staff training

Job Requirements

Diploma holder in Hospitality Management

At least 8 years' relevant experience in medium-sized restaurant/catering operations, with 3 years' experience in a similar capacity

Knowledge of bar operation would be an advantage

A proven record in leading a team with high-quality service

Sociable and able to interact with guests with a strong sense of hospitality and passion

Good organizational and coordination skills

Excellent interpersonal skills and conversational in both English, Chinese and Mandarin (Fluent Cantonese, simple English and Mandarin preferred)

Hands-on experience of MS Office applications

Possess a good customer service attitude, and be enthusiastic and proactive

6 days off per month and statutory holidays

Annual leave of 10 days or more

Free meals

Medical benefits

On-the-job training

Promotion opportunities

(All information provided will be used solely for recruitment purposes and will be kept strictly confidential.)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Restaurant Manager?
• What is your highest level of education?
• How many years' experience do you have as a Food and Beverage Management Trainee?