Chief Operating Officer

North Viet Catering Group Limited; Hong Kong; On-site; HKD 4,000,000 - 6,200,000; Full time

Benefits offered by this job

Performance-based bonus

Executive salary package

Job summary

North Viet Catering Group Limited in Hong Kong seeks a strategic and execution-driven Chief Operating Officer to lead core store operations across 40+ outlets. Reporting to top management, you will oversee operational performance, service excellence, QSC standards, and profitability, guiding leaders and front-line teams for efficiency and exceptional customer experience.

You will drive end-to-end operations, cost control, and expansion initiatives, ensuring seamless execution for existing

Qualifications

• Degree / Diploma in Hospitality, Food & Beverage, or Business Administration.
• 8+ years of operational management experience in multi-unit F&B retail, with at least 3+ years in Head of Operations / Senior Operations Manager.
• Proven track record in managing fast-paced, multi-brand restaurant chains and large front-line teams (500+ staff).
• Exceptional leadership, communication, and analytical skills with a strong commercial acumen.
• Proficient in spoken and written Cantonese and English.

Responsibilities

• Operational Excellence & QSC: Establish, drive, and monitor end-to-end standards across all branches.
• Financial & Cost Control: Manage budgets, food and labor cost, and store P&L.
• Team Leadership & Development: Lead operations managers, area managers, executive chefs, and branch managers.
• Expansion & Renovation Execution: Coordinate new store openings and renovations with HQ.
• Crisis Management & Customer Experience: Handle escalations and customer feedback with swift solutions.

Skills

Leadership

Communication

Analytical skills

Commercial acumen

Strategic thinking

Education

Degree/Diploma in Hospitality/F&B/Business Administration

Job description

About the Role

We are a leading multi-concept restaurant group managing over 40+ outlets and diverse dining concepts across Hong Kong. To fuel our ongoing retail expansion and maintain excellence, we are seeking a strategic and execution-driven Chief Operating Officer to lead our core store operations.

Reporting to top management, this key role will oversee the operational performance, service excellence, QSC standards, and financial profitability of all restaurant branches. You will lead operations managers, culinary heads, and store teams to optimize front-line efficiency, elevate customer experience, and ensure seamless execution for both existing outlets and new store rollouts.

Key Responsibilities

Operational Excellence & QSC: Establish, drive, and monitor end-to-end operational standards, food quality, service performance, and hygiene (QSC) across all 40+ branches.

Financial & Cost Control: Manage operational budgets, food cost, labor cost, and store P&L to achieve company profitability targets.

Team Leadership & Development: Lead and mentor Operations Manager, Area Managers, Executive Chefs, and branch managers; foster a performance-driven culture and optimize scheduling/manpower allocation.

Expansion & Renovation Execution: Coordinate new store openings, store renovations, and concept launches in close alignment with HQ back-office units.

Crisis Management & Customer Experience: Handle critical operational escalations, food safety matters, and major customer feedback with swift, corrective solutions.

Requirements

Degree / Diploma in Hospitality, Food & Beverage, or Business Administration.

Minimum 8+ years of operational management experience in multi-unit F&B retail, with at least 3+ years in a Head of Operations / Senior Operations Manager capacity.

Proven track record in managing fast-paced, multi-brand restaurant chains and large front-line teams (500+ staff).

Exceptional leadership, communication, and analytical skills with a strong commercial acumen.

Proficient in spoken and written Cantonese and English.

What We Offer

Highly competitive executive salary package with performance-based discretionary bonus.

Dynamic, fast-paced, and supportive corporate culture.

Excellent career advancement opportunities within a expanding restaurant group.

6 day work week, statutory holiday & 7 days annual leave.