F&B Advisor / Host

Lane Crawford (Hong Kong) Limited; Hong Kong; Presencial; HKD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Lane Crawford (Hong Kong) Limited is seeking a Food Department Store Team Member to support in-store food offerings and events. Reporting to the Food Supervisors, you will prepare and serve food and beverages, handle POS transactions, and assist with stock replenishment and store display to deliver exceptional customer experiences.

You will work as part of a collaborative team, help with tastings and workshops, maintain store hygiene, and contribute to achieving commercial targets while building

Formación

• Hospitality/food service experience preferred.
• Demonstrate high level of customer service and sales focus.
• Experience with POS systems is an advantage.
• Excellent customer service and communication skills.
• Commercially driven with ability to upsell and train staff.

Responsabilidades

• Preparing and serving food and beverages
• Handling retail transactions and customer enquiries
• Stock replenishment and store display
• Store hygiene and presentation upkeep
• Delivering worldclass customer experiences and build strong relationships with our customers
• Support activations and events including tastings and workshops
• Other ad hoc duties within the Food Department

Descripción del empleo

Lane Crawford is globally renowned for our curated edits, housed in beautifully designed stores, showcasing our unique take on luxury that draws from over 175 years of success.

The Role

Reporting to the Food Supervisors, the Food Department Store Team Members will support cross-functional operations of instore food offerings (retail, F&B concepts, events and activations) for delivering exceptional customer experience and achieving commercial targets

Preparing and serving food and beverages

Handling retail transactions and customer enquiries

Stock replenishment and store display

Store hygiene and presentation upkeep

Delivering worldclass customer experiences and build strong relationships with our customers

Support activations and events including tastings and workshops

Other ad hoc duties within the Food Department

The Ideal Candidate

Hospitality/food service experience preferred

Demonstrate high level of customer service and sales driving initiatives

Experience with POS systems is an advantage

Excellent customer service and communication skills

Commercially driven - able to apply product training and provide recommendations to capture upselling opportunities

An agile team player and fast learner - able to support rotating concepts/offerings

Competent in English and Chinese; Mandarin is an advantage

Passionate about luxury retail, gourmet food, and premium customer experiences

At Lane Crawford you work hard and play hard as we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthday and work anniversaries.

Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it’s true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales!

You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development.

We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the \"Gin Den\" or our Talk of The Town Staff Parties.