Beauty Advisor (New Initiative)

Lane Crawford (Hong Kong) Limited; Hong Kong; Presencial; HKD 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount

Enhanced medical benefits

Birthday/work anniversary leave

Wellbeing programmes

Descripción de la vacante

Lane Crawford (Hong Kong) Limited is seeking a Beauty Advisor for its new Beauty Initiative department at the flagship store. You will guide clients through luxury brand selections, conduct personalized consultations with skin/hair diagnostics, and lead in-store demonstrations to foster confident purchases.

Ideal candidates have at least 2 years in high-end beauty retail, deep product knowledge, and strong clienteling skills.

Formación

• Minimum 2 years in luxury retail or multi-brand beauty environments.
• Deep knowledge of premium skin, hair, or fragrance categories.
• Fluent in Cantonese, English and Mandarin.
• Excellent clienteling and cross-selling skills.

Responsabilidades

• Serve as an expert guide across 100+ luxury and emerging brands, focusing on client goals and concerns.
• Build personalized product routines for customers.
• Conduct complimentary consultations using skin-scanning and scalp-scanning technology to identify key concerns and recommend routines.
• Lead shop-floor demonstrations, texture testing, and product sampling to aid confident purchasing decisions.
• Engage LC Customer Groups, recruit and retain customers, and reactivate lapsed clients.
• Coordinate premium packaging and personalization (e.g., engraving).
• Support Lane Crawford campaigns, activations, masterclasses and meet-and-greets.

Conocimientos

Luxury retail experience

Beauty product knowledge

Multilingual communication

Herramientas

Skin diagnostic scanners

Digital profiling apps

Descripción del empleo

LaneCrawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values.As a Beauty Advisor, you will be working at our new Beauty Initiative department at our flagship store. You will ensure that all customer engagements are managed with professionalism, efficiency, and in strict alignment with established service standards.

The Role

Serve as an expert guide across 100+ luxury and emerging brands, focusing on client goals and concerns rather than single brand targets

Understand and assess the customers goals and concerns and build personalized product routines

Conduct complimentary consultations utilizing digital skin-scanning and scalp-scanning technology to analyze customer's skin health, hair density, scalp condition to identify key concerns and recommend targeted corrective routines

Lead dynamic shop-floor demonstrations, texture testing, and guided product sampling to help customers experience various product options that lead to confident purchasing decisions

Actively engage all LC Customer Groups, ensure the recruitment of new customers retention of existing customers and reactivation of lapsed customers

Make suitable product recommendations and manage the coordination of premium packaging, personalization (i.e custom engraving)

Ensure the successful execution of Lane Crawford and Brand-led campaigns, activations, masterclasses and meet-and-greets

The Ideal Candidate

Minimum 2 years working experience in luxury retail, high-end department stores, or multi-brand beauty environments

Proven background & knowledge in premium skin, hair, or fragrance categories is requires, with knowledge of beauty tech tools or wellness categories also highly desirable

Passionate about beauty trends, brand heritage, and product ingredients to deliver engaging brand and product stories & well considered product recommendations

Able to operate skin and hair diagnostic scanners and digital profiling apps

Proven track record in solution-focused selling, cross-category recommendations and building client retention

High emotional intelligence, warm communications, and a focus on building long-term trust

Comfortable working in a fast-paced, open-sell luxury environment with evolving multi-brand curations

Fluent in Cantonese, English and Mandarin

At Lane Crawford you work hard and play hard as we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthday and work anniversaries, time off to celebrate key holidays and Summer Fridays. Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it’s true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales!You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.

Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy, available here