Executive, Sales Operations

SPTel Pte Ltd; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

SPTel Pte Ltd, based in Hong Kong, is seeking a proactive Sales Support/Order Administrator to manage end-to-end order processing, documentation, and cross-functional coordination across Sales, Operations, and Customer Success. You will act as the primary contact for customers, resolve billing issues, and support routine admin tasks in a fast-paced environment.

The role requires a Diploma in Business Administration, 1+ year of relevant experience, and solid Excel/CRM proficiency.

Qualifications

• Diploma in Business Administration or equivalent.
• At least 1 year of experience in sales support, sales operations, order administration, or related.
• ICT or technology experience preferred.
• Good written and verbal communication skills and a customer-focused approach.
• Strong attention to detail, organization, and the ability to manage several tasks and deadlines in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Familiarity with CRM systems such as Salesforce is an advantage.

Responsibilities

• Check customer orders for accuracy, completeness, required approvals, and supporting documents before submitting them in the BSS and CRM systems.
• Prepare, verify, upload, and maintain order-related forms, contracts, approvals, and other records needed for system entry and fulfilment.
• Track order status, identify missing information or delays, and follow up with Sales and delivery teams to keep orders moving.
• Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing, service delivery milestones, and billing readiness.
• Serve as the contact point for assigned customers on routine order and administrative queries, provide timely updates, and refer commercial or technical decisions to the responsible team.
• Maintain clear records of customer requests, actions taken, and outstanding items, escalating issues that could affect commitments or service experience.
• Investigate customer billing discrepancies or disputes by reviewing orders, service details, and invoice information with the relevant internal teams.
• Coordinate the resolution, keep customers and Sales informed of progress, and document the outcome in the appropriate systems.
• Collate and prepare routine sales, order, and customer reports using accurate information from approved sources.
• Assist sales colleagues with document preparation, data updates, and other day-to-day administrative tasks, while following established process and data quality standards.
• Flag recurring order, billing, or system issues to the Manager and suggest practical process improvements.

Skills

Customer focus

Attention to detail

Communication skills

Microsoft Excel

Education

Diploma in Business Administration

Tools

Salesforce

CRM software

Job description

About the role

This role involves order processing, documentation, and cross-functional coordination to ensure accurate and timely order management across sales, operations, and customer success functions. You will serve as a key contact point for customers and internal teams, managing order workflows, resolving billing issues, and supporting sales administration.

Key responsibilities

• Check customer orders for accuracy, completeness, required approvals, and supporting documents before submitting them in the BSS and CRM systems

• Prepare, verify, upload, and maintain order-related forms, contracts, approvals, and other records needed for system entry and fulfilment

• Track order status, identify missing information or delays, and follow up with Sales and delivery teams to keep orders moving

• Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing, service delivery milestones, and billing readiness

• Serve as the contact point for assigned customers on routine order and administrative queries, provide timely updates, and refer commercial or technical decisions to the responsible team

• Maintain clear records of customer requests, actions taken, and outstanding items, escalating issues that could affect commitments or service experience

• Investigate customer billing discrepancies or disputes by reviewing orders, service details, and invoice information with the relevant internal teams

• Coordinate the resolution, keep customers and Sales informed of progress, and document the outcome in the appropriate systems

• Collate and prepare routine sales, order, and customer reports using accurate information from approved sources

• Assist sales colleagues with document preparation, data updates, and other day-to-day administrative tasks, while following established process and data quality standards

• Flag recurring order, billing, or system issues to the Manager and suggest practical process improvements.

About you

• Diploma in Business Administration or an equivalent qualification

• At least 1 year of experience in sales support, sales operations, order administration, or a related function

• ICT or technology experience is preferred

• Good written and verbal communication skills and a customer-focused approach

• Strong attention to detail, organization, and the ability to manage several tasks and deadlines in a fast-paced environment

• Proficiency in Microsoft Excel, Word, and PowerPoint

• Familiarity with CRM systems such as Salesforce is an advantage