Enterprise Implementations Lead - Fintech & Payments

Xendit Inc.; Hong Kong; Presencial; HKD 900 000 - 1 400 000; Tempo integral

Resumo da oferta

Xendit Inc. in Hong Kong is seeking a Senior Implementations Manager to lead the onboarding of large mainland Chinese enterprise clients onto our payments platform.

You will own the end-to-end journey from post-sale handover to go-live, translating client business models and payment flows into structured implementation plans and robust technical integrations. You will coordinate across Sales, Product, Engineering and Compliance, manage timelines and risks, and serve as the primary contact for

Qualificações

• 5–8 years in onboarding, implementation, or PM roles in B2B SaaS, fintech, or payments.
• Proven track record delivering end-to-end enterprise implementations from post-sale to go-live.
• Strong project management capabilities, including timelines, dependencies, risks, and multiple stakeholders.
• Hands-on experience with APIs, system integrations, or technical product implementations.
• Demonstrated ability to engage and manage enterprise clients, including escalations and senior stakeholders.
• Experience cross-functionally with Sales, Product, Engineering, and Compliance to deliver client outcomes.
• Business proficiency in English and Mandarin for Greater China clients.

Responsabilidades

• Own end-to-end onboarding and implementation for enterprise and mid-market clients, from post-sale handover through to successful go-live.
• Develop and manage structured implementation plans, including timelines, milestones, dependencies, and clear success criteria.
• Act as the primary point of contact during onboarding, building strong relationships with client stakeholders and driving alignment across technical and business teams.
• Lead technical integrations, working closely with clients and internal engineering teams on API implementation, system configuration, and workflow alignment.
• Proactively manage risks, issues, and escalations, ensuring blockers are identified early and resolved efficiently.
• Coordinate cross-functionally with Sales, Product, Engineering, Risk, and Compliance teams to deliver high-quality onboarding outcomes.
• Facilitate client workshops, solution discussions, and training sessions to ensure successful product adoption and operational readiness.
• Drive clear and consistent communication, including regular status updates, stakeholder reporting, and executive-level summaries where required.
• Support onboarding of Greater China enterprise clients, navigating language, cultural, and operational nuances effectively.
• Continuously identify opportunities to improve onboarding processes, tooling, and playbooks, contributing to scaling the OIM function.
• Ensure smooth handover to post-go-live teams with clear documentation and context transfer.

Conhecimentos

Onboarding

Implementation

Project management

APIs

Stakeholder management

English

Mandarin

Ferramentas

Jira

Asana

Notion

Descrição da oferta de emprego

Xendit Inc. in Hong Kong is seeking a Senior Implementations Manager to lead the onboarding of large mainland Chinese enterprise clients onto our payments platform.

You will own the end-to-end journey from post-sale handover to go-live, translating client business models and payment flows into structured implementation plans and robust technical integrations. You will coordinate across Sales, Product, Engineering and Compliance, manage timelines and risks, and serve as the primary contact for