Senior Implementations Manager

Xendit; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Xendit in Hong Kong seeks an experienced Implementation Lead to own enterprise client onboarding from post-sale handover through go-live. You will build detailed implementation plans with timelines, milestones, and success criteria, and guide the technical integrations on APIs and payment methods.

You will manage risks and escalations across sales, product, engineering, and compliance, and run workshops and training, ensuring a clean handover to post-launch teams.

Qualifications

• 5–8 years in implementation, onboarding, or project management in B2B SaaS or payments.
• Experience leading end-to-end enterprise implementations through go-live.
• Hands-on work with APIs and product integrations.

Responsibilities

• Own enterprise client onboarding from post-sale to go-live.
• Build implementation plans with timelines, milestones, and success criteria.
• Lead technical integrations on APIs and system configuration.
• Manage risks and escalations across stakeholders.
• Run client workshops and training, then hand over cleanly to post-launch teams.

Skills

Enterprise onboarding

Go-live leadership

Stakeholder management

APIs

SaaS knowledge

Payments domain

English proficiency

Mandarin

Project management

Tools

Jira

Asana

Agile

Waterfall

Job description

What you'd do:

• Own enterprise client onboarding from post-sale handover through to go-live
• Build implementation plans with timelines, milestones, and success criteria
• Lead technical integrations on APIs, payment methods, and system configuration
• Manage risks and escalations across sales, product, engineering, and compliance
• Run client workshops and training, then hand over cleanly to post-launch teams

What they want:

• 5 to 8 years in implementation, onboarding, or project management in B2B SaaS or payments
• Lead end-to-end enterprise implementations through to go-live
• Work hands-on with APIs and technical product integrations
• Communicate at business proficiency in English and Mandarin
• Manage enterprise stakeholders, complex requirements, and escalations

Nice to have:

• Prior onboarding of enterprise clients in mainland China, Taiwan, or Hong Kong
• Consulting, system integration, or professional services background
• Familiarity with Agile or Waterfall frameworks and tools like Jira and Asana

5 to 8 years in implementation, onboarding, or project management in B2B SaaS or payments

Lead end-to-end enterprise implementations through to go-live

Work hands-on with APIs and technical product integrations

Communicate at business proficiency in English and Mandarin

Manage enterprise stakeholders, complex requirements, and escalations