Merchant Onboarding & KYC Strategist

Partech; Hong Kong; Sur place; HKD 420 000 - 640 000; Plein temps

Résumé du poste

Xendit in Hong Kong is seeking a Senior Merchant Operations Analyst to lead KYC reviews for onboarding merchants, assess risk, and ensure adherence to regulatory standards while maintaining a seamless merchant experience.

You will work with Compliance, Risk, Product, Sales, and Partnerships to optimize onboarding workflows, support payment channel activations, and drive process improvements across geographies.

Qualifications

• Bachelor’s degree in Business Administration, Finance / Accounting, Communications, or Computer Science/IT
• 3–5 years of customer-facing onboarding (KYC) or risk investigation experience
• Familiarity with Hong Kong regulatory requirements and compliance standards related to merchant onboarding and KYC
• Profound English and Mandarin fluency (spoken and written)
• Proficient with Microsoft Office or Google Suite tools

Responsabilités

• Review incoming onboarding merchant accounts for KYC compliance
• Assess risk and determine merchant eligibility based on policies
• Coordinate with internal teams to resolve onboarding and activation issues
• Support payment channel activations and ensure a smooth merchant setup
• Collaborate with Compliance, Risk, Product, Sales and Partnerships to improve processes

Description du poste

Xendit in Hong Kong is seeking a Senior Merchant Operations Analyst to lead KYC reviews for onboarding merchants, assess risk, and ensure adherence to regulatory standards while maintaining a seamless merchant experience.

You will work with Compliance, Risk, Product, Sales, and Partnerships to optimize onboarding workflows, support payment channel activations, and drive process improvements across geographies.