Engineer (PABX)

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A telecommunications company in Hong Kong is seeking an Assistant Engineer specialized in IP PBX installation and configuration. The ideal candidate will have at least 5 years of experience and a higher diploma in related fields. Key responsibilities include designing interface configurations, supporting onsite installations, and handling 2nd-line support. Proficiency in English and Chinese is required. This role offers the opportunity to travel overseas occasionally for customer support projects.

Qualifications

• Minimum 5 years of experience with IP PBX solutions.
• Experience interfacing PBX with other systems.
• Knowledge of protocols such as SIP, TCP/IP, SNMP.

Responsibilities

• Carry out IP PBX installation and configuration.
• Support and supervise onsite installations.
• Create Design Document and RAMS analysis.

Skills

IP PBX installation and configuration

Design and support interface configuration

2nd line support experience

Good team player

English and Chinese proficiency

Education

Higher diploma or above in Electronic/Electrical/Telecommunication/Computer Engineering

Tools

Alcatel OmniPCX

OpenTouch

OmniVista Solution

Job description

Candidates with less experience will be considered as Assistant Engineer (PABX).

Responsibilities

• Carry out IP PBX installation and configuration, including IP Phones, Digital Phones, Analog phones and servers.
• Design and support interface configuration with IP PBX, including E1, SIP, FXS/FXO, SNMP.
• Create and implement test plan to allow smooth customer acceptance.
• Create O&M and user manual and implement training to customer.
• Dimensioning and solution design on IP PBX.
• Create Design Document, RAMS analysis and Design Drawings such as Wiring diagram and rack layout.
• Deal with 2nd-line support both on and off site.
• Interface with Vendors and customers.
• Support and supervise onsite installations.
• Carry out remote project work, work requests and site surveys.
• Update paper work on projects and customer.
• Travel overseas occasionally to support customer project on site.

Job Requirements

• Higher diploma or above in Electronic/ Electrical/ Telecommunication/ Computer Engineering or other related disciplines.
• A minimum 5 years’ experience of solution design, installation and configuration experience with IP PBX, preferably Alcatel OmniPCX Enterprise, OpenTouch and OmniVista Solution.
• Interface experience of PBX with other systems, e.g. Radio, PA, MCS, NMS.
• Experience in Digital Voice Recording, Voice Messaging, Network Management and Billing System of IP PBX, preferably Alcatel OmniPCX Record, OTMC Messaging and OmniVista.
• Knowledge of IP telephone system, PBX, VOIP and data network.
• Knowledge of protocol such as SIP, TCP/IP, SNMP, E1, T1, ISDN, Q-SIG.
• Experience in 2nd line support and CTI integration and TSAPI is preferred.
• Knowledge and experience in programming such as JAVA is an advantageous.
• Able to work with tight schedule.
• Good team player and able to lead a team for delivery.
• Good spoken and written English and Chinese.