Engineer (Core Provisioning)

SPTel Pte Ltd; Hong Kong; On-site; HKD 180,000 - 320,000; Full time

Job summary

SPTel Pte Ltd seeks an Engineer (Core Provisioning) in Hong Kong to provision, configure, monitor, maintain, migrate, and decommission network services across circuits, CPE, edge cloud, and IoT connectivity. Collaboration with Field Engineers, IOC, and vendors ensures secure, compliant service delivery.

Strong troubleshooting, documentation, and cross-team coordination are essential. The role focuses on configuring circuits, CPE, and monitoring platforms, ensuring accurate inventory, and

Qualifications

• Degree or diploma in IT/telecommunications or related field required.
• 2+ years in network provisioning, operations, telecom, cloud networking, cybersecurity or infrastructure support.
• Experience with network configuration, production changes, troubleshooting, migrations, and cross-functional delivery.
• Knowledge of CPE, WAN, routing, switching, monitoring, edge cloud, virtual firewalls, IoT, and lifecycle management.
• CCNA or higher Cisco certification or Fortinet NSE Levels 3 or equivalents.
• Solid understanding of TCP/IP, IPv4/IPv6, subnetting, VLANs, NAT, VPNs, WAN tech, and redundancy.
• Familiarity with Cisco devices and network diagnostic tools.
• Ability to interpret diagrams, circuits, implementation plans, and device configurations.
• Strong analytical, troubleshooting, problem-solving, teamwork, and communication skills.

Responsibilities

• Provision new network circuits and connectivity services with pre-checks and configurations.
• Support CPE, edge cloud, virtual firewalls, and IoT connectivity through service lifecycle.
• Prepare configurations, Change Requests, test plans, and rollback steps.
• Onboard CPE, validate management access, update inventories and integrate devices with management platforms.
• Monitor bandwidth and performance using MRTG or equivalent tools.
• Validate connectivity, routing, resilience, and post-implementation checks for new/modified services.
• Handle escalations with fault isolation and troubleshooting with senior engineers as needed.
• Provide remote support to Field Engineers during installation, testing, migration, and restoration.
• Execute service activation, modification, suspension, migration, removal, and decommissioning actions.
• Implement Change Requests with risk, cyber, testing, and rollback considerations.

Education

Degree or diploma in Information Technology, Computer Engineering, Telecommunications, Network Engineering, or a related discipline

Tools

MRTG or monitoring tools

Cisco routers/switches

CCNA / Fortinet NSE certification

Job description

About the role

The Engineer (Core Provisioning) is responsible for provisioning, configuring, monitoring, maintaining, migrating, and decommissioning network services. The scope includes network circuits, Customer Premises Equipment (CPE), edge cloud, virtual firewalls, Internet of Things (IoT) connectivity, and supporting monitoring platforms. The role works closely with Field Engineers (FE), the Integrated Operations Centre (IOC), internal technical teams, vendors, and service providers to deliver secure and reliable services in accordance with approved technical standards, procedures, and service levels.

Responsibilities

• Perform technical pre-checks, prepare configurations, and provision new network circuits and connectivity services.

• Provision and support CPE, edge cloud, virtual firewalls, and IoT connectivity throughout the service lifecycle.

• Prepare CPE configurations, implementation procedures, Change Requests, test plans, and rollback steps.

• Onboard CPE, validate management access, update inventory and service records, and integrate devices with network-management platforms.

• Provision and maintain MRTG or equivalent monitoring for bandwidth utilization, availability, traffic, capacity, and service performance.

• Perform connectivity, routing, reachability, resilience, and post-implementation validation for new or modified services.

• Handle IOC escalations by performing fault isolation, configuration checks, troubleshooting, service recovery, and escalation to senior engineers when required.

• Provide remote technical support to Field Engineers during installation, testing, migration, troubleshooting, and service-restoration activities.

• Execute service activation, modification, suspension, restoration, migration, removal, and decommissioning activities.

• Implement approved Change Requests while managing technical risks, dependencies, cybersecurity requirements, testing, validation, and rollback actions.

Requirements

• Degree or diploma in Information Technology, Computer Engineering, Telecommunications, Network Engineering, or a related discipline.

• Two or more years of relevant experience in network provisioning, operations, telecommunications, cloud networking, cybersecurity, or infrastructure support.

• Practical experience with network configuration, production changes, troubleshooting, service migrations, and cross-functional technical delivery.

• Working knowledge of CPE, WAN connectivity, routing, switching, monitoring, edge cloud, virtual firewalls, IoT, and service lifecycle management.

• Cisco Certified Network Associate (CCNA) or higher-level Cisco certification, or Fortinet NSE Levels 3 or applicable current Fortinet certification equivalents.

• Working knowledge of TCP/IP, IPv4/IPv6, subnetting, VLANs, routing, switching, NAT, VPNs, WAN technologies, and network redundancy.

• Familiarity with Cisco routers, switches, CPE, command-line configuration, and common network diagnostic tools.

• Understanding of virtual firewalls, security policies, edge cloud, virtual networking, IoT connectivity, and MRTG or equivalent monitoring tools.

• Ability to interpret network diagrams, circuit details, implementation plans, technical procedures, and device configurations.

• Strong analytical, troubleshooting, and problem-solving skills.

• Effective teamwork, stakeholder coordination, and communication.