Network Supervisor

Swing Consulting Ltd.; Hong Kong; On-site; HKD 450,000 - 600,000; Full time

Job summary

A prominent consulting firm in Hong Kong seeks an experienced network support professional to manage incidents and provide advanced troubleshooting for telecommunications operations. The ideal candidate will have strong hands-on experience, ideally with CCIE certification, and will work across teams to resolve customer issues efficiently. Candidates should have excellent presentation skills and the ability to function in high-pressure environments while providing detailed analytical insights and solutions.

Qualifications

• 8+ years relevant experience in a network/IT Operations or Technology support environment.
• CCIE (Lab) preferred; minimum CCNP or equivalent for Engineer level.
• Experience with L2 and L3 network technologies.

Responsibilities

• Handle technical tickets of all Incident and Fault at Customer’s NOC.
• Troubleshoot & resolve incidents within SLA.
• Collaborate with teams to deliver improved Operations KPI.

Skills

Troubleshooting & resolving incidents

Collaboration with cross-functional teams

Advanced level troubleshooting

Presentation skills

Education

BSEE/CS or equivalent

Tools

Cisco TAC

HP TeMip

Splunk

Python

Job description

• Handle technical tickets of all Incident and Fault at Customer’s NOC
• Troubleshoot & resolve the incidents and problem tickets within SLA
• Perform Advanced Level Troubleshooting & Analysis of complex problem
• Interacts effectively with Cisco TAC, Vendor TAC and Engineering to solve complex problems
• Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues
• Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI
• Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs
• Share knowledge to the team member’s and participate in the various training programs
• Typically requires BSEE/CS or equivalent with 8+ year’s (for Supervisor level – preferred 10+) / 5+ years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment
• CCIE (Lab) is highly preferred with a minimum certification of CCNP, JNCIE-SP (for Supervisor level) JNCIP‐SEC (for Engineer level) or its equivalent
• L2 technologies - VLAN's, trunking, VTP, Ether channelling, STP's, RSTP, MSTP
• IPV4 & IPV6 addressing
• L3 technologies - BGP, L3 technology troubleshooting
• Platform Skillset (either or all of) – CAT 6k, 3k & 2k switches, ASR9K, UCS, Nexus (Configuration & troubleshooting), ASA Firewall
• 3rd Party Platform Skillset (either or all of) – Juniper Routers & Firewall , Ruckus WIFI
• Tools and automation (desired) - scripting (perl, Python, bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc.
• Ability to formulate and deliver complex presentations
• Ability to work in a fast-paced, high-pressure, cross-functional environment
• Attention to detail and interpersonal skills
• Possess strong presentation and communications skills
• Key involvement with cross-functional teams to resolve major customer issues
• Ability to function effectively in ambiguous circumstances