Senior Network Engineer

Millennium Technology Services; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

Millennium Technology Services seeks a senior network engineer to handle technical tickets of incidents and faults at the customer NOC. You will troubleshoot and resolve incidents within SLA and perform advanced analysis of complex problems.

Collaborate with Cisco TAC, vendor TAC and engineering to drive resolutions, simulate network architectures in the Operations Lab, and share knowledge through team training to improve operations KPIs.

Qualifications

• Typically requires BSEE/CS or equivalent with 8+ years (for Supervisor level preferred 10+) / 5+ years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment.
• CCIE (Lab) is highly preferred with a minimum certification of CCNP, JNCIE-SP (for Supervisor level) JNCIP‑SEC (for Engineer level) or its equivalent.

Responsibilities

• Handle technical tickets of all Incident and Fault at Customers NOC.
• Troubleshoot & resolve the incidents and problem tickets within SLA.
• Perform Advanced Level Troubleshooting & Analysis of complex problem.
• Interact with Cisco TAC, Vendor TAC and Engineering to solve complex problems.
• Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.
• Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI.
• Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.
• Share knowledge to the team members and participate in the various training programs.

Skills

Strong presentation & communication

Time management

Cross-functional collaboration

Problem analysis

Ability to work under pressure

Education

BSEE/CS or equivalent

Tools

CCNP

JNCIE-SP

JNCIP-SEC

VLANs

Trunking

VTP

EtherChannel

STP/RSTP/MSTP

BGP

IPv4/IPv6

Catalyst/Nexus/ASA/UCS/ASR9K

Juniper Routers & Firewall

Ruckus WIFI

Python

Perl

Shell/Bash

Splunk

HP TeMIP

Protocol Analyzers

Syslog Analyzers

Job description

Handle technical tickets of all Incident and Fault at Customers NOC.

Troubleshoot & resolve the incidents and problem tickets within SLA

Perform Advanced Level Troubleshooting & Analysis of complex problem

Interacts effectively with Cisco TAC,Vendor TAC and Engineering to solve complex problems.

Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.

Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI

Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.

Share knowledge to the team members and participate in the various training programs.

Requirements:

• Typically requires BSEE/CS or equivalent with 8+ years (for Supervisor level preferred 10+) / 5+ years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment.
• CCIE (Lab) is highly preferred with a minimum certification of CCNP, JNCIE-SP (for Supervisor level) JNCIP‐SEC (for Engineer level) or its equivalent.
• L2 technologies - VLAN's, trunking, VTP, Ether channelling, STP's, RSTP, MSTP
• IPV4 & IPV6 addressing
• L3 technologies - BGP, L3 technology troubleshooting
• Platform Skillset (either or all of) CAT 6k, 3k & 2k switches, ASR9K, UCS, Nexus (Configuration & troubleshooting), ASA Firewall
• 3rd Party Platform Skillset (either or all of) Juniper Routers & Firewall , Ruckus WIFI
• Tools and automation (desired) - scripting (perl, Python, bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc.,
• Ability to formulate and deliver complex presentations.
• Ability to work in a fast-paced, high-pressure, cross-functional environment.
• Attention to detail and interpersonal skills
• Possess strong presentation and communications skills
• Key involvement with cross-functional teams to resolve major customer issues.
• Have strong time management skills
• Ability to function effectively in ambiguous circumstances.