Engineer (NOC) (Cisco / Fortinet)

Classy Wheeler Limited; Hong Kong; On-site; HKD 300,000 - 550,000; Full time

Job summary

A leading networking services company in Kowloon Bay is seeking a networking professional to provide managed services, including network support and system monitoring. The ideal candidate will have at least five years of experience in the networking domain, familiarity with various networking devices like Cisco and Huawei, and proficiency in IP protocols. The role demands flexibility for a 24/7 rotating shift schedule and requires a CCNA or CCNP certification.

Qualifications

• At least five years of experience in the networking domain, preferably from a Network Operation Center.
• Expert knowledge of routers, switches, firewalls, load balancers, and wireless controllers.
• Proficiency in TCP/IP, OSPF, BGP, SNMP, and STP protocols.

Responsibilities

• Provide comprehensive managed services, including remote support and monitoring to meet SLA requirements.
• Monitor Tier 1 activities ensuring incidents are resolved timely.
• Coordinate with teams to resolve complex technical issues.

Skills

Network infrastructure knowledge

Troubleshooting skills

IP networking protocols

Network monitoring tools

Hands-on experience with network devices

Education

CCNA or CCNP certification

Tools

Zabbix

Cacti

SolarWinds

Cisco

Huawei

Juniper

Aruba

Fortinet

Job description

Location: Kowloon Bay

Nature: Permanent

Job Description

• Provide comprehensive managed services to customers, including remote support and proactive network and system monitoring to meet Service Level Agreement requirements.
• Monitor Tier 1 engineering activities to ensure all incidents, problems, and changes are resolved within the designated timeframe.
• Coordinate internal resources and collaborate with cross-functional teams to resolve complex technical issues efficiently.
• Deliver high-level technical support by performing in-depth troubleshooting and resolving Tier 2 network escalations.
• Maintain and update technical documentation to ensure operational procedures and network diagrams remain accurate.
• Stay current with the latest advancements in network infrastructure and emerging technologies to optimize service delivery.
• Manage incident lifecycles by conducting root‑cause analysis and implementing preventative measures.

Job Requirements

• Possess at least five years of experience in the networking domain, with a strong preference for candidates from a Network Operation Center background.
• Demonstrate expert knowledge of network infrastructure components, including routers, switches, firewalls, load balancers, and wireless controllers.
• Exhibit proficiency in IP networking protocols such as TCP/IP, OSPF, BGP, SNMP, and STP.
• Offer hands‑on experience with major networking hardware including Cisco, Huawei, Juniper, Aruba, and Fortinet devices.
• Utilize network monitoring tools such as Zabbix, Cacti, or SolarWinds to maintain system health and performance.
• Apply ITIL-based service management processes to handle incident, problem, and change management tasks.
• Hold a CCNA or CCNP certification, which is highly preferred for this role.
• Maintain the flexibility to work a 24/7 rotating shift schedule to support continuous operations.