Endpoint and Microsoft 365 Support

IT Channel (Asia) Limited; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

IT Channel (Asia) Limited is seeking an experienced IT End-User Computing Specialist in Hong Kong to provide enterprise-level support for endpoints, Microsoft 365, and digital workplace services. The role involves vendor coordination, security compliance, and ongoing improvements to maintain productivity and service continuity.

You will manage VDI/Citrix/AVD platforms, oversee device provisioning and lifecycle activities, and collaborate with internal teams and external vendors to deliver

Qualifications

• Diploma or degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of hands-on experience in enterprise end-user computing, endpoint support, Microsoft 365 administration, digital workplace services, or a similar technology support role.
• Practical experience supporting Windows endpoints, Microsoft 365, mobile devices, VDI/Citrix/AVD, endpoint management, device provisioning, patching, and security compliance in a sizeable enterprise environment.
• Relevant Microsoft, ITIL, endpoint management, or virtual desktop certification is an advantage.

Responsibilities

• Provide end-user computing support for laptops, desktops, mobile devices, peripherals, meeting-room technology, and other workplace services.
• Administer and support Microsoft 365 and collaboration services, including user access and monitoring.
• Support VDI, Citrix, and Azure Virtual Desktop platforms, including migrations and issue resolution.
• Manage endpoint operations and security activities, including patching, device compliance, and Windows upgrades.
• Coordinate device provisioning and lifecycle management, including hardware refresh, asset tracking, onboarding/offboarding, and secure disposal.
• Support service improvement and technology initiatives such as AVD migration and ServiceNow integration.

Skills

Endpoint support

Microsoft 365

VDI/Citrix/AVD

Intune

Active Directory

ITIL

ServiceNow

Security compliance

Windows 10/11

Education

Diploma/Degree in IT

Tools

ServiceNow

Intune

Entra ID

Azure

Job description

To provide operational support for end-user computing and digital workplace services, ensuring secure, reliable, and efficient endpoint and Microsoft 365 services. The role supports day-to-day operations, service requests, technology migrations, device lifecycle activities, vendor coordination, and compliance requirements to maintain employee productivity and service continuity.

Job Description

Manage vendors to provide end-user computing support for laptops, desktops, mobile devices, peripherals, meeting-room technology, and other workplace services, including incidents, service requests, executive office support, and operational troubleshooting.

Administer and support Microsoft 365 and collaboration services, including user access, service configuration, operational monitoring, issue resolution, and coordination with relevant support teams and vendors.

Support VDI, Citrix, and Azure Virtual Desktop platforms, including user support, operational activities, migration execution, testing, issue resolution, and the expanding non-Citrix endpoint environment.

Manage endpoint operations and security activities, including device compliance, patching, software deployment, endpoint protection, vulnerability remediation, Windows 11 upgrades, and adherence to security and audit requirements.

Coordinate device provisioning and lifecycle management, including hardware refresh, asset tracking, build and deployment, onboarding, offboarding, stock management, secure disposal, and vendor engagement.

Support service improvement and technology initiatives, including AVD migration, ITJR-ServiceNow integration, Windows 11 migration, automation, documentation, knowledge transfer, testing, and implementation activities.

Requirements

QUALIFICATIONS / EXPERIENCE

Diploma or degree in Information Technology, Computer Science, Engineering, or a related discipline.

Minimum 5 years of hands-on experience in enterprise end-user computing, endpoint support, Microsoft 365 administration, digital workplace services, or a similar technology support role.

Practical experience supporting Windows endpoints, Microsoft 365, mobile devices, VDI/Citrix/AVD, endpoint management, device provisioning, patching, and security compliance in a sizeable enterprise environment.

Relevant Microsoft, ITIL, endpoint management, or virtual desktop certification is an advantage.

KNOWLEDGE & TECHNICAL SKILLS

Strong working knowledge of Windows 10/11, Microsoft 365, Entra ID, Intune or equivalent endpoint management tools, Active Directory, collaboration services, and mobile device support.

Hands-on knowledge of VDI, Citrix, Azure Virtual Desktop, device build and provisioning, software deployment, patch management, endpoint protection, and compliance controls.

Good understanding of IT service management processes, including incident, request, change, problem, asset, and knowledge management, with experience working in ServiceNow or a comparable platform.

Strong troubleshooting, documentation, communication, and stakeholder coordination skills, with a service-oriented mindset and ability to work effectively with business users, executives, internal technology teams, and vendors.

Ability to manage concurrent operational priorities and project activities while maintaining accuracy, security, and service quality.

• Endpoint and Digital Workplace Support
• VDI, Citrix, and AVD Operations
• Security, Compliance, and Operational Discipline
• Customer Service and Stakeholder Coordination
• Continuous Improvement and Knowledge Management

With its headquarters in Hong Kong, IT Channel (Asia) Limited is one of Asia Pacific's leading Business Solution Integrators. We bring the world's latest technological products and solutions to our customers, helping them maximize the return on their technology investment by skillfully integrating innovative business solutions, advanced technology and complex system infrastructures.