IT Manager, Client Services

TTM Technologies Trading (Asia) Company Limited; Sha Tin; On-site; HKD 480,000 - 720,000; Full time

Job summary

TTM Technologies Trading (Asia) Company Limited seeks an experienced APAC deskside support lead to manage ticket queues, SLAs and service quality. You will provide Tier-1/2 support for Windows PCs, devices, and AV systems across APAC sites, and administer Microsoft cloud services within corporate standards.

The role requires 8+ years in IT client services with at least 2 years in a supervisory capacity, strong knowledge of AD/Exchange/Intune, and Mandarin (preferred) with English fluency.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• 8+ years IT client service experience, including at least 2 years in a supervisory role.
• Strong hands-on background in deskside support, client services and end-user computing.
• Solid knowledge of Windows OS, Active Directory, Microsoft 365, Exchange, Intune, and endpoint management.
• Foundational knowledge of servers, networking (LAN/WAN) and corporate IT security practices.
• Experience with ITIL service management framework; ITIL certification preferred.
• Experience supporting multi-site/global corporate environments or manufacturing plants is a strong advantage.
• Excellent communication and prioritization skills, with a customer-centric mindset.
• Fluency in English; Mandarin proficiency preferred.

Responsibilities

• Lead and develop the APAC deskside support team, managing ticket queues, SLAs and service quality through standardization and documentation.
• Provide high-tier technical support for Windows PCs, peripherals, mobile devices and AV systems across APAC sites.
• Administer APAC Microsoft cloud services (Users, Groups, licences, mailboxes, Teams, SharePoint, OneDrive; Intune and Entra ID planned) within corporate standards.
• Support Outlook/Exchange, Active Directory, MFA, onboarding/offboarding and access requests.
• Partner with global infrastructure, network, security, applications and Corporate IT on incidents and projects.
• Support plant users and shop-floor devices at China and Penang sites.
• Improve service quality through standardisation, documentation and problem resolution.
• Occasional travel to APAC sites as required.

Skills

IT client service

Supervisory/team lead

Deskside support

End-user computing

Windows OS

Active Directory

Microsoft 365 / Exchange

ITIL basics

Education

Bachelor's degree in CS/IT or related

Tools

Intune

Entra ID

Job description

Key responsibilities

Lead and develop the APAC deskside support team, managing ticket queues, SLAs, and service quality through standardization and documentation

Provide high-tier technical support for Windows PCs, peripherals, mobile devices, and AV systems, including shop-floor device support for all APAC sites

Administer APAC Microsoft cloud services within corporate standards, including users, groups, licences, mailboxes, Teams, SharePoint, OneDrive (Intune and Entra ID in future), and endpoint security

Support Outlook/Exchange, Active Directory, MFA, onboarding/offboarding, and access requests

Partner with global infrastructure, network, security, applications, and Corporate IT teams on incidents and projects

Support plant users and shop-floor devices at China and Penang sites

Improve service quality through standardisation, documentation, and problem resolution

Occasional travel to APAC sites as required

About you

Bachelor's degree or above in Computer Science, Information Technology, or a related discipline

Minimum 8 years of IT client service experience, including at least 2 years in a supervisory or team-lead capacity

Strong hands‑on background in deskside support, client services, and end‑user computing

Solid technical knowledge of Windows OS, Active Directory, Microsoft 365, Exchange, Intune, and endpoint management

Good foundational knowledge of servers, networking (LAN/WAN), and corporate IT security practices

Proven experience in ITIL service management frameworks (holding an ITIL Certification is highly preferred)

Experience supporting manufacturing plants or multi‑site/global corporate environments is a strong advantage

Outstanding communication and prioritization skills, with a deeply ingrained customer‑centric and service‑oriented mindset

Fluency in English is mandatory; proficiency in Mandarin is highly preferred