Deskside Support Team Leader (23 – 26k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 312,000 - 469,000; Full time

Benefits offered by this job

5 weeks of workdays

10-20 days of annual leave

Competitive salary package

Friendly working environment

Job summary

A leading consultancy in technology support located in Hong Kong seeks a skilled individual to lead the IT End User Service Support Team. Responsibilities include coaching the team, solving end user issues, and effectively handling escalations. Candidates should have a higher diploma in a related field and at least 3 years of experience in end user support, with leadership experience preferred. Offering a competitive salary package, 10-20 days of annual leave, and a friendly working environment.

Qualifications

• Minimum 3 years' experience in end user support with at least 1 year in a leadership role.
• People-oriented and teamwork-centric approach is essential.
• Ability to work independently and manage problem escalations.

Responsibilities

• Lead and coach the IT End User Service Support Team.
• Identify and solve problems in accordance with established procedures.
• Communicate effectively with end users and support parties.
• Evaluate the unresolved problems escalated by the team. Work with management and other support parties to solve those problems if required.
• Escalation / Complaint handling under the general End User Support cases.
• Handle call logging report (Weekly & Monthly).
• Able to be working independence.

Skills

End user support

Team leadership

Problem-solving

Effective communication

Independent worker

Education

Higher Diploma in Computer or related discipline

Job description

SW8615 |29 Jan 2024

• Lead and coach the IT End User Service Support Team to provide support to end user.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Evaluate the unresolved problems escalated by the team. Work with management and other support parties to solve those problems if required.
• Escalation / Complaint handling under the general End User Support cases.
• Handle call logging report (Weekly & Monthly).
• Able to be working independence.

Qualifications & Benefits

• Higher Diploma in Computer or related discipline.
• 3 years’ experience on end user support with at least 1 year experience on leader experience / senior role.
• People oriented and teamwork centric.
• Good Prospect Company
• 5 weeks day
• 10 – 20 days Annual leave
• Competitive Salary Package and Benefits
• Friendly and Energetic Working Environment