Elite Emergency Response Center Dispatcher

Cushman & Wakefield Property Management Limited; Hong Kong; On-site; HKD 380,000 - 520,000; Full time

Job summary

Cushman & Wakefield Property Management Limited is seeking an Emergency Response Center dispatch coordinator (Building Maintenance System) to oversee the 1+3 operational model for Hong Kong and overseas regions. This role coordinates, commands, and logs early-warning information while supervising fire safety and security systems.

Multilingual Cantonese, Mandarin and English communication is essential, with duties spanning daily inspections, incident reporting, access control, and surveillance

Qualifications

• Bachelor's degree in Facility/Property Management, Building Services or equivalent.
• Minimum 3 years of relevant experience in property management fire control / security monitoring center.
• Excellent written and verbal communication skills.
• Fluent in Cantonese, Mandarin and English.

Responsibilities

• Oversee command and dispatch for Hong Kong and overseas regions, forming a 1+3 model with Safety Lead.
• Ensure normal operation of fire safety and technical security systems; conduct daily inspections and log equipment anomalies.
• Coordinate, command, and synchronize early-warning information for emergencies; draft comprehensive incident reports.
• Handle surveillance viewing requests and video-copying applications per regulations; verify identities and maintain entry logs.
• Complete daily shift logs, maintain fire equipment ledgers, and manage emergency phone lines.
• Adhere to control center rules; monitor for unauthorized absence and report safety issues to supervisor.
• Complete other tasks assigned by superiors.

Skills

Communication skills

Multilingual (Cantonese/Mandarin/EN)

Education

Bachelor's Degree in Facility/Property Management

Job description

Cushman & Wakefield Property Management Limited is seeking an Emergency Response Center dispatch coordinator (Building Maintenance System) to oversee the 1+3 operational model for Hong Kong and overseas regions. This role coordinates, commands, and logs early-warning information while supervising fire safety and security systems.

Multilingual Cantonese, Mandarin and English communication is essential, with duties spanning daily inspections, incident reporting, access control, and surveillance