Senior Control Centre Officer

Leadingnation; Hong Kong; On-site; HKD 335,000 - 469,000; Full time

Job summary

A property management organization in Hong Kong seeks a dedicated individual to monitor building systems and manage customer inquiries. The role requires at least 5 years of customer service experience and the ability to handle emergency situations. Candidates must possess strong communication skills, a Security Personnel Permit, and good attention to detail. Shift work is required. The position offers a full-time contract with a focus on service excellence.

Qualifications

• At least 5 years of customer service or control centre experience.
• Knowledge in first-aid is an advantage.
• Possess valid Security Personnel Permit.
• 具良好溝通及人際關係能力，尤與長者相處
• 成熟、具服務導向及注重細節
• 具禮貌及緊急情況處理的應變能力
• 持有效保安人員許可證
• 需要輪班工作

Responsibilities

• Monitor building systems and E&M facilities.
• Handle customer requests and inquiries.
• In charge of Control Centre operations and report abnormal cases.
• 進行簡報與培訓，確保輪班交接順利及資訊流通。
• 領導定期演習，確保同事熟悉應急處理程序。
• 熟悉緊急與危機處理程序，必要時提供指示。
• 協調各方與同事，應對緊急呼叫等工作。
• 與客戶及持份者聯繫，確保順利提供服務。
• 編制操作材料以培訓新同事。
• 撰寫報告及各種記錄。
• 完成直屬主管及管理層交辦的工作。

Skills

Customer service experience

Communication skills

Interpersonal skills

Attention to detail

Ability to work under pressure

Education

HKCEE / HKDSEE or above

Tools

Basic PC knowledge

Job description

The Job

• Monitor the building systems, E&M facilities and daily operation.
• Handle customer’s special requests and enquiries.
• In charge of the Control Centre and report abnormal cases to Managers.
• Conduct briefing and training, ensure smooth shift handover and efficient information communication.
• Lead regular drills to ensure all teammates familiar with the emergency handling procedures.
• Familiar with emergency and crisis handling procedures and give instructions to handle cases when necessary.
• Co-ordinate with various parties and teammates to handle the works especially emergency calls.
• Liaise with customers and stakeholders to ensure smooth service delivery.
• Prepare operation material to coach new teammates.
• Prepare reports and miscellaneous records.
• Carry out duties as assigned by the direct supervisor and management deems appropriate.

The Person

• HKCEE / HKDSEE and above with at least 5-year customer services experience or control centre preferred.
• Basic PC knowledge including Word Processing.
• Knowledge in first-aid is an advantage.
• Good communication and interpersonal skills especially with elderly.
• Mature, service-oriented and attentive to details.
• Good manner with sense of urgency.
• Possess valid Security Personnel Permit.
• Work on shift duty is required.

More Job Information

Job Function

• 物業管理 · 保安服務 - 其他職位

Location

• 北角

Employment Term

• 全職

Education

• 中五至中七或DSE