Control Centre Lead – Critical Facilities & Emergencies

Hong Kong Housing Society; Hong Kong; On-site; HKD 335,000 - 469,000; Full time

Job summary

A property management organization in Hong Kong seeks a dedicated individual to monitor building systems and manage customer inquiries. The role requires at least 5 years of customer service experience and the ability to handle emergency situations. Candidates must possess strong communication skills, a Security Personnel Permit, and good attention to detail. Shift work is required. The position offers a full-time contract with a focus on service excellence.

Qualifications

• At least 5 years of customer service or control centre experience.
• Knowledge in first-aid is an advantage.
• Possess valid Security Personnel Permit.

Responsibilities

• Monitor building systems and E&M facilities.
• Handle customer requests and inquiries.
• In charge of Control Centre operations and report abnormal cases.

Skills

Customer service experience

Communication skills

Interpersonal skills

Attention to detail

Ability to work under pressure

Education

HKCEE / HKDSEE or above

Tools

Basic PC knowledge

Job description

A property management organization in Hong Kong seeks a dedicated individual to monitor building systems and manage customer inquiries. The role requires at least 5 years of customer service experience and the ability to handle emergency situations. Candidates must possess strong communication skills, a Security Personnel Permit, and good attention to detail. Shift work is required. The position offers a full-time contract with a focus on service excellence.