Ecommerce Fulfillment & Packaging Lead

Lululemon Athletica Inc.; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Professional development

Job summary

lululemon Athletica Inc. in Hong Kong seeks a senior leader to drive the strategic development and operational management of e-commerce packaging and fulfillment enablement, including returns, to enhance the unboxing experience while driving cost efficiency.

You will own the packaging lifecycle across regions, collaborates with DCs, logistics, and customer support, and lead initiatives to improve delivery performance and inventory optimization.

Qualifications

• 7 years+ of experience in Consulting, Transformation, Merchandising, or Planning within a fast-paced business environment.
• University degree in Business, Finance, or Engineering
• Ideally, a deep understanding of apparel value chain, specifically Merchandising, Planning or Inventory Management processes
• Strategic vision and creative thinking: ability to look beyond existing processes and ways of working
• Proven track record in project management, developing workback plans and implementing complex business transformation initiatives end-to-end
• Strong facilitation and change management skills to drive cross-functional alignment across junior teams and senior leaders
• Demonstrates a structured problem-solving mindset and sound commercial business judgement
• Experience in an global matrixed organization, able to navigate an organization independently, and comfortable with ambiguity

Responsibilities

• Oversee the full packaging lifecycle, including inventory control, demand forecasting, order placement, and budget management to optimize costs and ensure stable supply across regions.
• Lead the production of new and promotional packaging materials, ensuring alignment with brand standards, sustainability goals, and operational feasibility.
• Manage packaging related projects from concept through to timely delivery, balancing speed, cost, and quality.
• Own delivery performance tracking across key regions, monitoring SLAs, on time delivery, cost metrics, and customer experience indicators.
• Partner closely with Distribution Center (DC), logistics, and operations teams to optimize packaging, shipping processes, issue resolution, process optimization, and continuous improvement initiatives and improve last mile efficiency.
• Lead collaboration with third party eCommerce last mile fulfillment partner to ensure seamless execution of cross border and local market deliveries.
• Define, manage, and optimize delivery options across different markets, ensuring alignment with regional customer expectations, logistics capabilities, cost structures, and eCommerce platform requirements.
• Work closely with Customer Support teams to identify recurring customer pain points related to packaging, delivery, and last mile fulfillment, and drive root cause analysis and solution implementation to improve customer satisfaction.
• Lead and continuously improve order return processes, identifying tactical opportunities to enhance efficiency, cost control, and customer experience.
• Oversee and optimize inventory management across multiple Distribution Centers (DCs), ensuring healthy stock positioning to support regional eCommerce demand, peak periods, and campaign requirements.
• Partner with Planning, and DC Operations teams to diagnose inventory constraints or overstock situations and drive data-backed reallocation or replenishment solutions.
• Lead root-cause analysis on recurring inventory availability issues (e.g. regional stock imbalances, delayed replenishment, DC capacity constraints), translating insights into corrective action plans.
• Define and support inventory allocation strategies across DCs to improve order fill rate, reduce split shipments, minimize cross-DC transfers, and control logistical costs.
• Establish clear visibility and reporting on DC level inventory risks, escalating issues early and aligning cross functional stakeholders on mitigation plans.
• Support order prioritization strategies across multiple eCommerce platforms in collaboration with Digital, Operations, and Customer teams to ensure business critical orders, campaigns, and launches are fulfilled accurately and on time.
• Establish clear operating frameworks to align packaging availability, fulfillment capacity, and delivery timelines with platform specific requirements and regional needs.

Skills

Strategic thinking

Project management

Change management

Cross-functional collaboration

Problem solving

Business judgement

Ambiguity navigation

Education

University degree in Business, Finance, or Engineering

Job description

lululemon Athletica Inc. in Hong Kong seeks a senior leader to drive the strategic development and operational management of e-commerce packaging and fulfillment enablement, including returns, to enhance the unboxing experience while driving cost efficiency.

You will own the packaging lifecycle across regions, collaborates with DCs, logistics, and customer support, and lead initiatives to improve delivery performance and inventory optimization.