3PL Implementation Support & Solution Design Manager, APAC

Lululemon; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Professional development

Job summary

lululemon is seeking a 3PL Implementation Support & Solution Design Manager for APAC. This onsite contingent contract role reports to the Senior Manager Third Party Logistics and partners with APAC 3PL, DC, and logistics teams to design and implement 3PL solutions, enforce SLA compliance, and drive data-driven improvements.

The role requires at least 5 years in distribution/logistics, strong IT skills, and the ability to travel as needed.

Qualifications

• 5+ years experience in distribution and logistics operations, preferably for multi-channel retailer or 3PL environments.
• Exposure to contracting, RFPs, project implementation, SOPs, and 3PL solutions preferred.
• Strong communication skills to inspire, motivate and lead cross-functional teams.
• Willingness to travel to support business needs.
• Analytical problem-solving with a solutions-oriented mindset.

Responsibilities

• Assess readiness of outsourced DC/logistics across process, capacity, and service models.
• Review and validate SOPs with 3PL partner and ensure alignment with standards and contracts.
• Interpret SOW/SLA and identify scope misalignment, support internal stakeholders with contractual requirements.
• Provide structured distribution readiness assessments and document residual risks for handover to steady-state teams.

Skills

Operations management

Supply chain management

Logistics

Industrial engineering

Clear communications

Education

Business administration or equivalent

Tools

Microsoft Office

Job description

3PL Implementation Support & Solution Design Manager, APAC

Please note that this is an onsite contingent worker contract under third party employment.

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who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Third Party Logistics team, under Global fulfillment, owns the relationships with our 3rd party logistics partners and effectively builds capabilities to ensure our partners operate within agreed SLA’s and budget. Reporting to Senior Manager Third Party Logistics, the 3PL Implementation Support & Solution Design Manager works closely with APAC 3PL manager, Project Manager, DC Manager and Outbound Logistics Manager and drives operational excellence and business growth across APAC by designing and implementing 3PL solutions, enforcing SLA compliance, and leading data-driven optimizations, change management, and stakeholder communications.

This role is a hybrid role and will include onsite work in an office located in Hong Kong.

This individual may require flexibility with their working hours to accommodate work with international teams from time to time.

core responsibilities

Distribution Readiness & Functional Oversight:

• Assess readiness of the outsourced DC / Logistics across process, capacity, and service models
• Identify distribution-related operational and contractual risks and propose mitigation actions

SOP Review, Documentation & Approval

• Review and validate Standard Operating Procedures authored by or with the 3PL partner
• Ensure SOPs align with lululemon operating standards, contractual scope, and service expectations
• Confirm clarity of roles, responsibilities, and operational hand-offs

SOW, SLA & Scope Alignment

• Act as 3PL and distribution subject-matter authority on SOW and SLA interpretation
• Identify potential scope misalignment or scope creep
• Support internal stakeholders with operational interpretation of contractual requirements

Transition to Steady-State Operations

• Provide structured distribution readiness assessment ahead of stabilization
• Document residual risks, constraints, and recommendations for handover to steady-state teams

qualifications

• Business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent training desired
• Minimum of 5 years experience in distribution and logistics operations preferably for a multi-channel retailer or like-minded industry brand or in 3rd party logistics (supervisor/assistant manager/manager role welcomed)
• Exposure to contracting, RFP, project implementation, SOP, 3PL solutions preferred
• Clear communications skills to inspire, motivate and provide cross-functional leadership
• Strong IT skills (Microsoft office applications)
• Sound responsive analytical and problem-solving skills
• Ability to think “outside of the box,” enjoys challenges and is solutions-oriented
• Capable of traveling to support business needs

must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

work arrangement

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

beyond the paycheck (benefits & perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

learn more about what it's like working for lululemon in our Asia-Pacific markets:

#LI-CL #LI-Onsite