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Neo Derm (HK) Limited is seeking a high-impact leader to drive end-to-end retail operations performance across treatment centers in Hong Kong. You will elevate frontline therapist KPI performance, collaborate with marketing and platform teams on campaigns, and translate data into actionable insights for the C-suite.
The role requires a business-savvy, coachable leader with 10+ years in retail or hospitality, fluent in Chinese and English, able to manage large teams and deliver omnichannel
This is a high-impact role responsible for end-to-end retail operations performance across assigned treatment centers in Hong Kong. The successful candidate will work closely with front-line execution and back-up C-suite strategy, driving therapist-led sales performance, operational efficiency, and data-informed decision-making.
Take a leading role in driving frontline therapists' KPI performance across multiple brands and locations in Hong Kong; collaborating closely with marketing teams and platform business teams to drive seamless communications about current campaigns and offers
Review frontline sales, P&L performance and activity reports, provide timely business performance analysis to C-suite riding on robust operation management reporting system
Take an advisory role in robotic process automation (RPA) development to enable data accuracy, dashboard building for business planning and performance reviews
Provide insights to the Operations HR department on performance, salary appraisals and new hires
Ensure operation efficiency and conduct effective internal communications such as presentations/ webinars for new promotion offers, omnichannel marketing campaigns and sales campaigns
Bachelor's degree in business administration, marketing or related disciplines is highly preferred but not a must
10+ years of relevant experience in retail, services brand, hospitality or similar industries in which supervising a team of over 50 people
Effective leadership skills for a massive sales force; strong business acumen and analytical skills
Experience in people coaching and gatekeeping as a value/ culture ambassador
Ability to communicate fluently in both Chinese and English
Neo Derm is one of the leading medical aesthetic leaders founded in 1997 with headquarter based in Hong Kong. Through our brands (dermes, reenex, elyze, Evvus, Vigene, Genenoo, hazz, etc.) and skin care products (Bicelle, BIODERMA, EnNAIN, etc.), we deliver our promises and offer our customers world‑class beauty solutions through our 28 prime locations across Hong Kong and Shanghai.
Competitive remuneration
Worldwide medical cover for staff and dependents
Birthday and charity leaves
Staff purchase discounts
We offer competitive remuneration and a comprehensive benefits packing that includes worldwide medical cover for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates.
For more information about NeoDerm, please visit our website: https://www.neoderm.com.hk
All personal data collected will be treated in strict confidence and be used for recruitment purposes only. Should you not be contacted within 2 months of the closing date of the advertisement, please consider your application to be unsuccessful.