District Manager

Samsonite Asia Limited; Hong Kong Island; On-site; HKD 480,000 - 720,000; Full time

Job summary

Samsonite Asia Limited in Hong Kong seeks a District Manager to lead multiple shops, drive sales and uphold Samsonite’s brand standards. You will partner with upper management, coach store managers, and shape customer experience across the district.

The role requires 6+ years in operation management with 4+ years as Store Manager/District Manager, excellent English and Cantonese, and strong leadership in a fast-paced retail environment. Hybrid scheduling may apply for business needs.

Qualifications

• Diploma or related field required.
• Minimum 6 years of solid operation management, including minimum 4 years experience as a Store Manager/Store Incharge or District Manager.
• Experience leading the district stores or managing a team of sales, the quality of customer service and the management of complaint handling.
• Good communication skills, well-organized, self-motivated, responsible and able to work independently.
• Detail-minded, willing to take up new tasks, self-motivated, strong numerical sense, multi-tasking and able to work independently.
• Proficient in PC skills including Microsoft Applications (Excel, Word).
• Good command in English, Cantonese, both written and spoken.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to work with and influence peers and senior management.
• Ability to work in a fast‑paced and deadline‑oriented environment.

Responsibilities

• Oversee multiple shops and motivate team through a compelling vision and direction to encompass Samsonite Group Core values.
• Form partnerships with upward management and key business partners.
• Act as a leader amongst peers in the field.
• Lead consistent store visit evaluations and provide proactive feedback.
• Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards.
• Conduct productive team meetings.
• Proactively seek personal learning and development opportunities.
• To improve the district branches’ quality of customer service, customer experience, service management, complaint handling and other related issues.
• To oversee the implementation of clearance sales/ pop up events including merchandise assortment, inventory control sales achievement and partner with Human Resources for staff recruitment & roster plan.

Skills

Communication

Organization

Self-motivation

Detail oriented

MS Office

English

Cantonese

Teamwork

Deadline oriented

Education

Diploma or related field

Tools

Microsoft Office

Job description

• Oversee multiple shops and motivate team through a compelling vision and direction to encompass Samsonite Group Core values


• Form partnerships with upward management and key business partners


• Act as a leader amongst peers in the field


• Lead consistent store visit evaluations and provide proactive feedback


• Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards


• Conduct productive team meetings


• Proactively seek personal learning and development opportunities


• To improve the district branches’ quality of customer service, customer experience, service management, complaint handling and other related issues


• To oversee the implementation of clearance sales/ pop up events including merchandise assortment, inventory control sales achievement and partner with Human Resources for staff recruitment & roster plan

People Development

• Recruit, hire, develop and retain top management talent for the region, to include filling all open positions in a timely manner


• Develop an effective succession plan that lead to internal promotions


• Train store management and create development plans


• Recognize performance issues in a timely manner and partner with Retail Manager and Human Resources to develop action plans for resolution


• Ensure that all visual directives are executed seamlessly


• Maintain extensive knowledge of product assortment and key items


• Ensure stores are properly assorted in partnership with Merchandising team and Allocation


• Analyze, identify and capitalize upon opportunities for increasing revenue and profitability

Drive for Results

• Drive Sales through demonstrating sales leadership, coaching and connecting with the customer experience


• Establish and lead the execution of district business strategies to drive store Key Performance Indicator (KPI) results that maximize performance and achievement of sales plan


• Communicate business needs for the district and company that play an active role in driving results


• Plan and execute effective, productive store visits reviewing KPI performance, Personnel, Visual Merchandising, Operations and key‑business initiatives


• Hold Store Managers accountable for execution of all operational responsibilities and instill a high standard for compliance

Qualifications / Skills

• Diploma or related field required


• Minimum 6 years of solid operation management, including minimum 4 years experience as a Store Manager/Store Incharge or District Manager


• Possess experience in leading the district stores or managing a team of sales, the quality of customer service and the management of complaint handling


• Good communication skills, well-organized, self-motivated, responsible and able to work independently


• Detail-minded, willing to take up new tasks, self-motivated, strong numerical sense, multi-tasking and able to work independently


• Proficient in PC skills including Microsoft Applications (Excel, Word)


• Good command in English, Cantonese, both written and spoken


• Demonstrated collaborative skills and ability to work well within a team


• Ability to work with and influence peers and senior management


• Ability to work in a fast‑paced and deadline‑oriented environment


• Self‑motivated with critical attention to detail, deadlines and reporting

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?


• What's your expected monthly basic salary?


• How many years' experience do you have as a District Manager?


• How many years of retail management experience do you have?


• Which of the following Microsoft Office products are you experienced with?

Specialty Retail 101-1,000 employees

Samsonite aims to become one of the world’s most highly regarded premium lifestyle travel brands. Today, our brands service every segment of the market, reaching customers in all walks of life, all over the world. Each of our brands has been developed to meet the precise quality and needs of the consumers within its market. All brands share a common philosophy: to deliver innovative and high‑quality products that reflect Samsonite’s commitment to excellence, innovation and quality.

To cope with the business in Hong Kong, we invite high-caliber candidates to join us for a rewarding career.

Samsonite aims to become one of the world’s most highly regarded premium lifestyle travel brands. Today, our brands service every segment of the market, reaching customers in all walks of life, all over the world. Each of our brands has been developed to meet the precise quality and needs of the consumers within its market. All brands share a common philosophy: to deliver innovative and high‑quality products that reflect Samsonite’s commitment to excellence, innovation and quality.

To cope with the business in Hong Kong, we invite high-caliber candidates to join us for a rewarding career.