Director, HR Service Delivery & Transformation (HK)

Morgan Stanley Asia Limited; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Morgan Stanley Asia Limited is seeking a Head of HRES Service Delivery in Hong Kong. You will lead end-to-end HR Employee Services operations, drive improvements, and partner with global teams and vendors to deliver a world-class employee experience.

You will champion governance, risk controls, and process optimization while building a high-performing culture focused on service excellence and continuous improvement. This is a Director-level role within HRES.

Qualifications

• Demonstrated leadership experience in HR service delivery, operations, or shared services environments.
• Experience managing hybrid delivery models (onshore, offshore, and vendor).
• Strong track record in operating model transformation, outsourcing, or service optimization.

Responsibilities

• Lead and oversee all aspects of HRES service delivery in Hong Kong, ensuring seamless execution of HR operations and employee services.
• Drive evolution of the HRES operating model through process improvement, service optimization, and transformation initiatives.
• Manage key stakeholder relationships across the business and partner with global HR teams and external service providers.
• Ensure compliance with policies, procedures, regulatory requirements, and risk management standards.
• Establish a high-performing culture focused on service excellence, accountability, and continuous improvement.
• Oversee outsourced vendor relationships, including governance, performance management, and issue escalation.
• Promote standardization, consistency, and efficiency across HR processes while delivering a positive stakeholder experience.
• Lead local communications, training, onboarding activities, and knowledge management programs.

Skills

Leadership experience

Hybrid delivery management

Operating model transformation

Tiered service delivery

Stakeholder management

Risk and controls mindset

6+ years experience

Job description

Morgan Stanley Asia Limited is seeking a Head of HRES Service Delivery in Hong Kong. You will lead end-to-end HR Employee Services operations, drive improvements, and partner with global teams and vendors to deliver a world-class employee experience.

You will champion governance, risk controls, and process optimization while building a high-performing culture focused on service excellence and continuous improvement. This is a Director-level role within HRES.