Strategic HR Shared Services Director, ASPAC

Regional Office - ASPAC; Hong Kong; On-site; HKD 3,000,000 - 4,500,000; Full time

Job summary

Hyatt seeks a Human Resources Director, Shared Services for ASPAC hubs to design, establish and lead the regional HR Shared Services function across Hong Kong, Singapore, Tokyo, Beijing, Shanghai and Gurgoan. You will build a scalable, colleague-centric service delivery model and align with global HR leadership.

You will centralize HR administration, oversee onboarding, payroll, mobility, data governance and reporting, and drive continuous improvement through digital solutions.

Qualifications

• 10+ years in Human Resources with Operations or Shared Services experience.
• 5+ years of leadership across multiple countries or hubs.
• Experience in regional or multinational HR operations.
• Proven ability to design scalable HR processes and governance.
• Experience managing onboarding, payroll, mobility, and offboarding.

Responsibilities

• Establish ASPAC Hubs HR Shared Services aligned with global model and governance.
• Own colleague lifecycle operations including onboarding, changes, and offboarding.
• Oversee payroll, benefits, and rewards administration with cross-functional partners.
• Lead mobility and immigration coordination across hubs.
• Manage HR helpdesk and case intake with escalation to HRBP/COE as needed.
• Maintain HR data, reporting, controls and compliance across hubs.
• Drive service performance and continuous improvement through tech/AI solutions.
• Build and lead the Shared Services team and partner network.
• Champion Hyatt's Culture of Care and positive employee experiences.

Skills

HR leadership

People Operations

Cross-cultural teamwork

Stakeholder management

HR systems & data

Education

Bachelor's degree in HR/Business Administration

Tools

Oracle HCM

Job description

Hyatt seeks a Human Resources Director, Shared Services for ASPAC hubs to design, establish and lead the regional HR Shared Services function across Hong Kong, Singapore, Tokyo, Beijing, Shanghai and Gurgoan. You will build a scalable, colleague-centric service delivery model and align with global HR leadership.

You will centralize HR administration, oversee onboarding, payroll, mobility, data governance and reporting, and drive continuous improvement through digital solutions.