Digital Banking Program Lead | AI & Omnichannel Delivery

Protiviti Hong Kong Co. Limited; Hong Kong; Vor Ort; HKD 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Protiviti Hong Kong Co. Limited is seeking a seasoned professional to lead end-to-end delivery of digital banking initiatives, including mobile and internet banking, AI-enabled solutions, and omnichannel experiences.

You will coordinate with business, product, technology, operations, risk, compliance and external vendors to ensure timely, within-scope releases and smooth post-launch support. Ideal candidates bring banking/regulated environment experience, strong stakeholder management, and

Qualifikationen

• Experience working in banking, financial services, or other complex regulated environments.
• Proven experience working with cross-functional teams across Business, Operations, Technology, Risk, and Compliance.
• Strong stakeholder management skills, including engaging effectively with senior business leaders.
• Hands-on experience in requirements gathering, process mapping, gap analysis, process improvement, and project delivery.
• Experience supporting business and operational transformation initiatives from requirements through implementation.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.

Aufgaben

• Lead end-to-end delivery of digital banking initiatives, including mobile banking, internet banking, AI-enabled solutions, digital platforms and customer-facing journeys, from requirements through launch and post-implementation support.
• Manage mobile banking and digital platform enhancements, coordinating business, product, technology, operations, risk, compliance and external vendors to deliver releases on time and within scope.
• Drive omnichannel initiatives across mobile, web, contact centre, chatbot/conversational banking and branch channels, ensuring a consistent and seamless customer experience.
• Deliver AI and automation projects, including AI-powered chatbots, virtual assistants, personalised customer journeys and frontline digital tools, working closely with technology, data and business teams.
• Own project governance, including project plans, milestones, budgets, dependencies, risks, issues, steering updates and stakeholder management, within a banking environment.
• Champion customer experience and digital adoption, using customer feedback, journey analysis and digital performance data to identify pain points and continuously improve digital products and services.

Kenntnisse

Digital banking

Stakeholder mgmt

Cross-functional teamwork

Requirements gathering

Process mapping

Agile/Waterfall

Jobbeschreibung

Protiviti Hong Kong Co. Limited is seeking a seasoned professional to lead end-to-end delivery of digital banking initiatives, including mobile and internet banking, AI-enabled solutions, and omnichannel experiences.

You will coordinate with business, product, technology, operations, risk, compliance and external vendors to ensure timely, within-scope releases and smooth post-launch support. Ideal candidates bring banking/regulated environment experience, strong stakeholder management, and