Digital Champion - Technology Department (Secondment 1 year) $22K - $26K

WallStone Partners & Company Limited; Hong Kong Island; On-site; HKD 246,000 - 290,000; Full time

Job summary

Social Power Limited is seeking a Digital Champion in the Technology Department for a one-year secondment in Hong Kong. The role focuses on learning and promoting digital tools for business use, and supporting agents with digital features. You will visit agents' offices to resolve basic enquiries and technical issues, and collaborate with IT helpdesk to document Q&As.

Attention to detail and clear written communication are essential. Prior insurance project exposure is a plus.

Qualifications

• Prior experience not required; exposure to insurance projects is a plus.
• Strong written communication and attention to detail.
• Ability to work independently.
• Basic knowledge of insurance terminology preferred.

Responsibilities

• Learn key features of digital products, specialising usage for business and leveraging information to internal users.
• Visit agents' offices to resolve basic enquiries and technical issues.
• Promote new digital tools or features to agents.
• Collect outstanding questions from agents and communicate back to IT helpdesk team to follow up.
• Document agents' questions and corresponding answers, validate QnAs with IT helpdesk team.
• Manage the roster for performing above tasks within scope.

Skills

Document management systems

Text formatting tools

Microsoft Teams

Tools

Microsoft Teams

Job description

Digital Champion - Technology Department (Secondment 1 year) $22K - $26K

Our client, a well-known financial business company in Hong Kong, is looking for a high calibre to join the group.

Responsibilities:

Learning on key features digital products, specialising the usage on digital tools for business and leveraging the information to internal user.

Visiting agents' offices to solves basic enquiries and technical issues.

Promoting new digital tools or features to agents.

Collecting outstanding questions from agents and communicate back to IT helpdesk team to follow up.

Documenting agents' questions and corresponding answers, validate QnAs with IT helpdesk team.

Managing the team roster for performing above tasks within scope.

Technical Skills:

Familiarity with document management systems and text formatting tools.

Proficient in collaboration tools (e.g., Microsoft Teams).

Soft Skills:

Strong written communication and attention to detail.

Ability to work independently.

Basic knowledge of insurance terminology preferred.

Requirements:

Prior experience not required; exposure to insurance projects is a plus.

Social Power Limited