Deputy Executive Manager, Digital Experience and Innovation

Global Sports Jobs Limited; Hong Kong; On-site; HKD 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Competitive benefits package

Dynamic working environment

Development opportunities

Job summary

Global Sports Jobs Limited seeks an experienced Senior Digital Strategy Lead to support DEI Executives and the Director in shaping digital strategy, governance, and portfolio management across the MCE Division. You will align IT, Finance, and other streams, drive value realisation, and report to senior management with clear executive briefs.

Responsibilities include leading governance, building the digital platforms strategy, and ensuring adoption and benefits are tracked across clubs, venues,

Qualifications

• Bachelor's degree or higher in a related field.
• Minimum 10+ years in digital strategy development, project management or consulting.
• Minimum 5+ years of management experience with digital experience strategies.
• Proven track record with senior management and cross-functional teams.
• Strong communication, presentation and leadership skills.
• Experience in digital transformation in consumer/entertainment sectors.
• Excellent partnership and vendor management skills.
• Experience in strategy and roadmap development, product vision and cross-functional collaboration.

Responsibilities

• Support DEI Executives in establishing a clear digital strategy and roadmap.
• Coordinate with IT, Finance and other divisions for aligned digital initiatives.
• Lead and implement project management frameworks for governance and execution.
• Provide holistic status reports on digital initiatives to senior leadership.
• Develop multi-year Digital Platforms strategy and operating model with briefing papers for ExCo.
• Drive workforce planning and operating model improvements across Digital Platforms.
• Coordinate enterprise-wide platform investment planning and governance.
• Establish benefits tracking and value realisation frameworks for major investments.

Skills

Digital strategy development

Cross-functional leadership

Executive reporting

Stakeholder management

Education

Bachelor's degree in Business Administration, Digital and Information Technology, or related field

Tools

JIRA

MS Project

Confluence

Microsoft Teams

Job description

About the Role

The role supports the Digital Experience and Innovation (DEI) Executives and the Director in setting digital strategy, platform planning and governance within the Membership & Customer Excellence (MCE) Division. It leads project management frameworks, executive reporting, enterprise portfolio governance and benefits realisation for digital initiatives. It acts as a centralised and integration point across IT, Finance, Enterprise Platforms, Enterprise Experience, Insights & Innovation and Business Value Streams. The MCE Division delivers customer experiences across clubhouses, racecourses, Off-Course Betting Branches and digital and physical touchpoints.

Key Responsibilities

• Support DEI's Executives in establishing a clear digital strategy and roadmap, prioritising initiatives and preparing budget plans based on strategic goals, incremental benefits, resource availability and dependencies.
• Support DEI's Executive in liaising with divisions and departments such as IT and Finance to align digital initiatives and resources collaboratively according to organisational goals and prioritisation.
• Lead and implement project management frameworks to ensure effective project governance and execution of digital initiatives.
• Act as the centralised team to monitor and report on the progress of all digital initiatives, providing a holistic view of project statuses, risks and outcomes to Senior Management, DEI's Executives and other stakeholders.
• Support the Director in the development and execution of the multi-year Digital Platforms strategy and operating model, including leading preparation of presentations, briefing papers and executive reporting for ExCo, Management Committees and strategic review forums.
• Drive organisational planning, workforce planning and operating model improvements across Digital Platforms.
• Act as the integration point across Enterprise Platforms, Enterprise Experience, Insights & Innovation and Business Value Streams to ensure alignment of priorities and execution.
• Own the governance framework for Digital Platforms, coordinate quarterly and annual platform investment planning, including prioritisation recommendations and trade-off analysis, and establish and maintain an enterprise-wide view of platform investments, dependencies, risks and benefits.
• Establish benefits tracking and value realisation frameworks for all major platform investments and provide regular reporting to senior leadership.
• Monitor platform adoption, utilisation and realised business outcomes, ensuring investment objectives are achieved.
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business, and undertake other duties assigned by line manager.

Required Experience & Qualifications

• Bachelor's degree in Business Administration, Digital and Information Technology, or a related field.
• Minimum 10+ years of experience in digital strategy development, project management, or consulting.
• Minimum 5+ years of management experience with a proven record of developing and executing digital experience strategies.
• Proven track record of working with senior management and cross-functional teams.
• Excellent communication, presentation and leadership skills.
• Experience in digital transformation in consumer and entertainment industries.
• Excellent strategic partnership and vendor management.
• Experience in digital strategy and roadmap development, including defining digital product vision, roadmap planning, prioritisation, and collaboration with cross-functional teams for successful product development and deployment.
• Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, MS Project) and collaboration platforms (e.g., Confluence or Microsoft Teams).
• Proficiency in applying design thinking methodologies and ideation frameworks to foster innovation.
• Analytical skills with experience in leveraging digital performance analytics tools (e.g., Google Analytics, Tableau, Power BI) to gather insights and make data-driven decisions.
• Familiarity with UX design principles and best practices.
• Familiarity with emerging technologies such as AI, IoT, blockchain, etc.

Preferred Skills

• Familiarity with the culture, business environment and market in Mainland.

Salary

Competitive salary

Benefits & Perks

• Competitive benefits package
• Dynamic working environment
• Development opportunities