About the Role
The role sits within the Membership and Customer Excellence (MCE) Division, which is responsible for delivering world-class experiences and deepening engagement across all customer segments. The Division oversees the operations of clubhouses, racecourses, and Off-Course Betting Branches, enhances member and owner value propositions, and leads customer experience strategy across digital and physical touchpoints. The position oversees data management, analytics, modelling, and reporting to support informed decision-making and performance optimisation. It also acts as a liaison between business units and IT, guides team development, and drives continuous improvement within the analytics function.
Key Responsibilities
- Oversee data management and quality assurance, ensuring the availability, quality, and integration of data from diverse sources and establishing a centralised data repository that supports comprehensive analytics and informed decision-making across the organisation.
- Lead data analysis and modelling initiatives, directing the development of advanced statistical models and analytics to transform raw data into strategic insights that guide organisational planning and performance optimisation.
- Manage the development and implementation of analytical tools, overseeing the creation and enhancement of tools and reporting systems to meet business needs and align with overall strategic objectives.
- Facilitate collaboration with stakeholders, acting as a key liaison between business units and IT to ensure successful project execution and alignment of analytics initiatives with organisational goals.
- Monitor and evaluate performance metrics, leading the tracking and reporting of key performance indicators (KPIs) to provide actionable insights that inform strategic decisions and enhance operational efficiency.
- Guide people development and team empowerment, mentoring team members and fostering a culture of continuous improvement and knowledge sharing to elevate the overall capability of the analytics function.
- Oversee project management and resource allocation, managing project resources and budgets to ensure efficient utilisation and timely delivery of analytics solutions while maintaining compliance with the Club's standards.
- Drive continuous improvement and innovation, championing initiatives for process enhancements and efficiencies to promote a culture of innovation and agility within the analytics team.
Required Experience & Qualifications
- Bachelor's degree in a relevant field such as Computing, Mathematics, Statistics, Business Administration, Finance, or related disciplines.
- A minimum of 10 years of relevant experience in data analytics, project management, or related fields, with a demonstrated ability to apply various analytical techniques, including quantitative and/or financial modelling, data visualisation, and machine learning.
- Proven experience managing the full project lifecycle, including agile methodologies, with a track record of delivering complex projects successfully.
- Knowledge and experience working on data analytics or the delivery of data analytics solutions.
- Strong technical knowledge in business intelligence development with large volumes and complex data structures.
- Leadership experience in developing and mentoring teams.
Preferred Skills
- Advanced degrees such as MSc or MBA.
Salary
Benefits & Perks
- Benefits package
- Dynamic working environment
- Development opportunities
About the Company
We are an equal opportunity employer and strive to create an inclusive workplace for all, welcoming applicants from diverse backgrounds.