Manager, UX/UI Design

Global Sports Jobs Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

Benefits package

Dynamic working environment

Development opportunities

Job summary

The Hong Kong Jockey Club is seeking a senior UX/UI lead to drive design across digital products. You will plan research, translate business needs into flows and wireframes, and guide the creation of prototypes and design systems.

You will work with product, technology and external vendors to ensure high-quality, accessible experiences. You will mentor junior designers, champion user-centered design, and contribute to continuous improvement in a dynamic environment.

Qualifications

• Bachelor's degree in a relevant field such as Information Technology, Computer Science, Multimedia Design, or related disciplines.
• Project management skills.
• 5-7 years of working experience in UX/UI design, consulting, digital solution, mobile app experience design and technology project management.
• Solid experience in UX/UI design with a strong understanding of user-centred design principles.
• Experience working within an agile team on digital product implementation.

Responsibilities

• Lead UX/UI activities for digital products by planning research, design and validation workstreams to deliver intuitive, accessible and engaging user experiences.
• Conduct user research (e.g., interviews, surveys, usability tests) and synthesise insights into personas, journeys and problem statements to guide design decisions.
• Translate business objectives and requirements into information architecture, user flows and wireframes that align with product outcomes and technical constraints.
• Create and iterate prototypes and high-fidelity UI designs, using feedback and data to refine usability and increase customer satisfaction.
• Define and maintain design systems, standards and specifications to ensure consistency across channels and efficient collaboration with development teams.
• Coordinate with product, engineering and external vendors to clarify requirements, manage dependencies and ensure designs are implemented as intended.
• Plan and support usability validation and UAT activities, documenting findings and recommended improvements to support release readiness.
• Monitor digital experience metrics and customer feedback and propose enhancement opportunities to improve conversion, engagement and responsible use outcomes.
• Mentor junior designers and promote best practices in user-centred design, accessibility and responsible digital experience standards.
• Undertake other ad hoc duties and tasks as assigned to support service continuity, project delivery and changing business priorities.

Skills

UX/UI design

Project management

Agile teamwork

Education

Bachelor's degree in Information Technology, Computer Science, Multimedia Design or related

Job description

About the Role

The role leads UX/UI activities for digital products, planning research, design and validation workstreams to deliver intuitive, accessible and engaging user experiences. It sits within the Club's AOP programme, which aims to accelerate platform, product, people, performance and potential through innovation and delivery excellence. The team spans product, technology, operations, delivery and change, and is focused on creating next-generation experiences and strengthening capabilities for the Club's future growth.

Key Responsibilities

• Lead UX/UI activities for digital products by planning research, design and validation workstreams to deliver intuitive, accessible and engaging user experiences.
• Conduct user research (e.g., interviews, surveys, usability tests) and synthesise insights into personas, journeys and problem statements to guide design decisions.
• Translate business objectives and requirements into information architecture, user flows and wireframes that align with product outcomes and technical constraints.
• Create and iterate prototypes and high-fidelity UI designs, using feedback and data to refine usability and increase customer satisfaction.
• Define and maintain design systems, standards and specifications to ensure consistency across channels and efficient collaboration with development teams.
• Coordinate with product, engineering and external vendors to clarify requirements, manage dependencies and ensure designs are implemented as intended.
• Plan and support usability validation and UAT activities, documenting findings and recommended improvements to support release readiness.
• Monitor digital experience metrics and customer feedback and propose enhancement opportunities to improve conversion, engagement and responsible use outcomes.
• Mentor junior designers and promote best practices in user-centred design, accessibility and responsible digital experience standards.
• Undertake other ad hoc duties and tasks as assigned to support service continuity, project delivery and changing business priorities.

Required Experience & Qualifications

• Bachelor's degree or above in a relevant field such as Information Technology, Computer Science, Multimedia Design, or related disciplines.
• Project management skills.
• At least 5-7 years of working experience in UX/UI design field, consulting, digital solution, mobile app experience design and technology project management.
• Solid experience in UX/UI design with a strong understanding of user-centred design principles.
• Experience working within an agile team on digital product implementation.

Preferred Skills

• PMP certification is highly preferred.
• Relevant Product Owner or Manager certification is an advantage.
• Experience in managing digital application development projects is preferred.

Salary

• Competitive salary

Benefits & Perks

• Benefits package
• Dynamic working environment
• Development opportunities

About the Company

The Hong Kong Jockey Club is a world-class racing club founded in 1884 that acts continuously for the betterment of society. It operates a unique integrated business model comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.