Data Center Operations Manager

Amazon Web Services; Hong Kong Island; On-site; HKD 700,000 - 900,000; Full time

Job summary

Amazon Web Services in Hong Kong is seeking an experienced Operations Manager to lead a 7/24 data center team, covering capacity planning, racks delivery, installation, decommission and incident management. You will guide process improvements and staff performance, ensuring high availability and efficiency in hardware and software of server and network equipment.

The role requires 5+ years of people management, strong project management, and deep knowledge of data center operations, with English

Qualifications

• 5+ years of direct people management experience.
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks for multiple projects.
• In-depth knowledge on data center operations, processes and continuous improvement; change, problem and incident management.

Responsibilities

• Manage performance of data center operation teams.
• Oversee day-to-day data center operations including queue management, 7/24 shift arrangements and hardware logistics.
• Act as SME across all aspects of data center operations.
• Ensure operational KPIs and metrics are measured and met.
• Drive continuous improvement in team processes, technology, and automation.
• Lead large-scale events (outages) as call leader.
• Improve workflows and throughput for data center operations.
• Maintain focus on service quality and customer experience.

Skills

People management

Project management

Data center operations

Incident management

Communication skills

Budgeting (Capex/Opex)

Tools

ITIL training

PMP / Lean Six Sigma

Linux administration

Job description

About the role

We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

Key job responsibilities

• Manage the performance of team(s) of data center operation processionals
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

5+ years of direct people management experience

Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects

In-depth knowledge on data center operations, processes and continuous processes improvement. Proven experience of change, problem and incident management

Literacy in security and customer data protection. Demonstrated communication skill in presentation, open discussion, team coaching and

Fluent English verbal and written proficiency. Financial understanding in annual budgeting, Capex and Opex concepts

Preferred qualifications

Knowledge of data center capacity planning and reporting

Experience with data mining and data analysis

Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures

ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP

Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+

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