Data Center Technician

Google; Hong Kong; On-site; HKD 180,000 - 320,000; Full time

Job summary

Google in Hong Kong is seeking a Data Center Technician to install, test and maintain our physical infrastructure. You will perform component-level repairs, troubleshoot hardware and network equipment, and support ongoing operations in a fast-paced, cutting-edge environment.

The role requires lifting up to 50 lb, willingness to work non-standard hours, and the ability to travel as needed. You will collaborate with teammates to resolve issues and ensure high availability of data center services

Qualifications

• Experience with component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing and troubleshooting OS, server hardware, or networking protocols.
• Ability to lift/move 50lb (23kg) and perform physical tasks over extended periods.
• Ability to work non-standard hours, including nights, weekends and holidays.

Responsibilities

• Contribute and lead efforts in deployment, maintenance, and support of data center infrastructure.
• Lead complex troubleshooting and resolve critical or escalated issues.
• Help test and troubleshoot new server hardware components and designs.
• Configure and troubleshoot Linux OS-related issues on servers.
• Provide possible on-call support shifts.

Skills

Hardware troubleshooting

OS troubleshooting

Shift work

Physical lifting

Education

Bachelor's degree or equivalent practical experience

Job description

Data Center Technician

Google

Hong Kong

Early

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

This role is not eligible for U.S. immigration sponsorship.

Minimum qualifications:

• Experience with performing component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
  
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• LPIC or equivalent experience working with Linux (Red Hat, Slackware, Fedora, SUSE, Ubuntu, Debian, Gentoo) or Unix (Solaris, AIX, HP-UX, BSD), or another similar OS.
• Experience working with and troubleshooting hardware/network related issues using Linux based tools.
• Understanding of intermediate OS, PC hardware and networking concepts, tools and protocols.
• Ability to travel up to 50% and work occasional holiday shifts.
  
• Ability to communicate in English fluently to support client relationship management in this region.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving team behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities

• Contribute and lead efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Lead complex troubleshooting, and resolve critical or escalated technical issues.
  
• Help test and troubleshoot new server hardware components and designs.
  
• Configure and troubleshoot Linux OS-related issues on servers.
  
• Provide possible on-call support shifts.
  

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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