Technical Operations Manager, Third-Party Data Centers (English)

Google; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Google in Hong Kong is seeking a Data Center Technical Operations Manager to oversee colocation operations for electrical, cooling, and IT infrastructure. You will partner with data center engineering, hardware operations, network infrastructure, and third-party data center operators to ensure operability, maintainability, and reliability.

This role focuses on representing the operations org, coordinating critical activities, and maintaining global standards while driving incidents and risk

Qualifications

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operations management.
• Ability to communicate in English fluently to work with local and other internal stakeholders.

Responsibilities

• Oversee technical and team leads through maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard.
• Keep stakeholders informed about current work and discuss strategic decisions and directions with them.
• Provide technical expertise during incidents, and coordinate the planning of critical activities.
• Respond to critical events and alarms in accordance with contractual obligations.
• Support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies.

Skills

Operations management

Facilities management

English fluency

Education

Associate degree / technical certification

Job description

Technical Operations Manager, Third-Party Data Centers (English)

Location: Hong Kong

Level: Mid

Minimum qualifications:

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operations management.
• Ability to communicate in English fluently to work with local and other internal stakeholders.

Preferred qualifications:

• Experience working in data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements in a data‑motivated way.
• Passion for operations and people management.
• Excellent problem‑solving skills.

About the job

As a Data center Technical Operations Manager, you will be deeply involved in nearly every aspect of Colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, Hardware operations, Network Infrastructure and third‑party data center vendors and operators with a focus on Operability, Maintainability and Reliability.

In this role, you will represent the operations organization, and will be responsible to ensure Operability, Maintainability and Reliability are critical criteria for Google assets.

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team‑oriented group of engineers committed to building and operating powerful data centers.

Responsibilities

• Oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard.
• Keep stakeholders informed about current work and are able to discuss strategic decisions and directions with them.
• Provide technical expertise during incidents, and coordinate the planning of critical activities.
• Respond to critical events and alarms in accordance with contractual obligations.
• Support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions, expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. For more information, see Google's EEO Policy.