Data Center Operator

SunnyVision Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

SunnyVision Limited is seeking a seasoned technical support engineer to join our 24x7 Data Center operations in Hong Kong. You will handle client support via email and phone, and perform Windows and Linux system operations while overseeing shift duties.

The role requires experience in a Call/Operation Centre, a degree, and at least 6 years in relevant fields; you will supervise vendors and ensure smooth service delivery across the infrastructure.

Qualifications

• Experience in Call/Operation Centre is a MUST.
• Degree + 6 years of experience in relevant field.

Responsibilities

• Technical support to clients via email and phone.
• Perform Windows and Linux system operations.
• Monitor applications status and network connectivity.
• Provide 1st & 2nd tier support to Data Center.
• 24-hour shift work, monitor proper functioning, and perform service requests.
• Incident handling and resolution, system administration.
• Supervise performance of vendors/contractors.

Skills

Technical support

Call center

Data center

Shift work

Education

Degree

Job description

• Technical support to clients via email and phone
• Perform Windows and Linux system operations
• Able to work onshift duty 7x24 operations
• Monitoring Applications Status and Network Connectivity
• Provide 1st & 2nd tier support to Data Center
• 24-hour shift work, monitor the proper functioning, perform service requests
• perform service requests, incident handling & resolution, system administrative
• Experience in Call / Operation Centre is a MUST
• Degree + 6 Years
• Supervise performance of vendors / contractors